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As a DRO Agent you will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies. You will be processing and reviewing accounts that have been flagged for review of potentially sensitive content to ensure there are no violations of policies. You will be validating, investigating and responding to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in the response to inquiries and/or escalations which may be generated by include but not limited to external third parties, Client or Accenture.
WHAT YOU’LL DO
Evaluate, label and identify patterns in suspicious activity
Review non-objectionable content, create tasks, follow-up on open tickets
Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy.
Provide feedback on trends identified in review.
General data entry related tasks.
Provide suggestions to improve the process and workflows
WHAT IT TAKES
Experienced at using search engines to find information on the internet
Familiar with and user of social media products
Excellent work pacing (time management) skills, able to work independently
Attention to detail is essential to ensure the quality of work execution
Able to work in multiple tools/web browser windows at one time
Motivated, takes initiative, high energy
Familiar with MS office (mainly excel) for updating progress
Candidates should have good search and navigating skills
Fluency in Korean language
Self-starter, can easily adapt to change (new content, changing policies)
Good problem solving
High School or Leaving Certificate
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
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Learn more about Accenture
Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.