Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Partner Experience Management Analyst

Accenture is seeking an operationally media professional to join it’s Strategic Partner Support Team. This role will support the Media & Community Partnerships team to handle high – priority partner issues and work with stakeholders to drive long-term solutions.

Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial.

Roles and Responsibilities:

  • 1-2 years of experience in issue resolution/incident management

  • Own resolving partner issues by using all available tools and resources.

  • Work closely with internal teams to troubleshoot and solve issues experienced by our partners.

  • Provide an amazing support experience to our public figures and media publishers across the platform.

  • Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution.

  • Solicit, organize and contextualize product feedback from partners.

  • Manage ticket flow and communications across multiple teams.

  • Assess, quantify and implement workflow improvements to scale out support.

  • Understand policies and risks with the ability to effectively translate them into scaled workflows that improve support and product experiences.


  • Graduate/Post-graduates.

  • Ability to work independently and solve partner issues without oversight.

  • Ability to analyse data and make informed recommendations.

  • Knowledge of Google spreadsheets and Microsoft excel.

  • Exceptional written and verbal communications skills.

  • Ability to work cross-functionally and across multiple time zones and functions.

  • Standout executor with attention to detail, strong organizational skills, and ability to drive results.

  • Fluency in Bilingual language (Mandarin+Korean/Japanese/Indonesian) will be added advantages.

  • Previous experience of working in the media industry would be an advantage.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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