Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
We are Accenture Operations. We are the fuel that ignites our clients' business, management, operational, and profit goals. We bring together people, technology, processes and data to create intelligent operating models that enable companies to drive exceptional results. When you join Accenture Operations, you will join a global team 141,000+ strong that is laser focused on driving the fundamentals of over 750 of the world's leading companies. That's who we are and what we do. Come and join us.
You're ready to roll up your sleeves to help your global team plan daily capacity based on service level needs, support scheduling, manage queues in real time and provide ad-hoc analysis. You have strong analytical and problem solving skills. You thrive in a challenging and fast-paced environment. You are an ace communicator and enjoy working within a team. You've got an eye for detail and are always looking at ways to do things better. You can organize your workload, priorities and time to get the job done. You get excited and motivated by your team's success and will jump in to do what it takes to help your team meet its goals.
WHAT YOU’LL DO
Communicate to stakeholders on performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals and making suggestions for corrections to any issues
Analyse the impact of volume, AHT and shrinkage on staffing requirement
Maintain operational forecast variance to plan
Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner
Analyse staffing plans and ensure that the delivery locations are appropriately staffed based on client requirement and internal capacity plan numbers
Assist WFM lead with forecasting and capacity planning process through monthly discussion and graphical analysis of volumes, AHT and volume drivers
Establish a professional and collaborative working relationship with the client
Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client
Working within multidisciplinary teams across both Accenture teams and client teams to execute project deliverables
Flexibility around working hours and some international travel may be required
Communicate and celebrate success and achievements
WHAT IT TAKES
Ability to work independently, multi-task and meet deadlines
Analytical interpretation of data Proficiency in Microsoft Excel, SOL
Must be able to work with all levels of the organization in capturing, managing and communicating metrics
Excellent written and verbal communication skills
Bachelor's Degree holder (or equivalent experience)
Able to adapt to continuously evolving products and customer needs
Self-driven with strong attention to detail and the ability to follow tasks through to conclusion
Ability to multi-task and work under pressure
WHAT’S IN IT FOR YOU
Comprehensive induction and continuous training programme
Multicultural and open environment
Open plan office to support innovation and input
Sports & Social activities
Support avenues in regards to looking after your mental health
Many diverse community groups, Accent on Pride, Accent on Gender, Mental Health Allies
Comfortable break-out areas to enjoy your breaks in
Access to numerous learning courses
Career progression support program
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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Learn more about Accenture
Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.