Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at


We are Accenture Operations. We are the fuel that ignites our clients' business, management, operational, and profit goals. We bring together people, technology, processes and data to create intelligent operating models that enable companies to drive exceptional results. When you join Accenture Operations, you will join a global team 141,000+ strong that is laser focused on driving the fundamentals of over 750 of the world's leading companies. That's who we are and what we do. Come and join us.


You're ready to roll up your sleeves to help your global team plan daily capacity based on service level needs, support scheduling, manage queues in real time and provide ad-hoc analysis. You have strong analytical and problem solving skills. You thrive in a challenging and fast-paced environment. You are an ace communicator and enjoy working within a team. You've got an eye for detail and are always looking at ways to do things better. You can organize your workload, priorities and time to get the job done. You get excited and motivated by your team's success and will jump in to do what it takes to help your team meet its goals.


  • Communicate to stakeholders on performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals and making suggestions for corrections to any issues

  • Analyse the impact of volume, AHT and shrinkage on staffing requirement

  • Maintain operational forecast variance to plan

  • Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner

  • Analyse staffing plans and ensure that the delivery locations are appropriately staffed based on client requirement and internal capacity plan numbers

  • Assist WFM lead with forecasting and capacity planning process through monthly discussion and graphical analysis of volumes, AHT and volume drivers

  • Establish a professional and collaborative working relationship with the client

  • Need to maintain flexibility regarding requests and actions assigned to meet the needs of the client

  • Working within multidisciplinary teams across both Accenture teams and client teams to execute project deliverables

  • Flexibility around working hours and some international travel may be required

  • Communicate and celebrate success and achievements



  • Ability to work independently, multi-task and meet deadlines

  • Analytical interpretation of data Proficiency in Microsoft Excel, SOL

  • Must be able to work with all levels of the organization in capturing, managing and communicating metrics

  • Excellent written and verbal communication skills

  • Bachelor's Degree holder (or equivalent experience)

  • Able to adapt to continuously evolving products and customer needs

  • Self-driven with strong attention to detail and the ability to follow tasks through to conclusion

  • Ability to multi-task and work under pressure


  • Comprehensive induction and continuous training  programme

  • Multicultural and open environment

  • Open plan office to support innovation and input

  • Sports & Social activities

  • Recognition program

  • Support avenues in regards to looking after your mental health

  • Many diverse community groups, Accent on Pride, Accent on Gender, Mental Health Allies

  • Comfortable break-out areas to enjoy your breaks in

  • Access to numerous learning courses

  • Career progression support program

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


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Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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