Customer Service Analyst

• 1 – 2 years of customer service experience, exposed to high operational KPIs/SLAs

• Flexible and quick learner, able to adapt to continuously evolving changes at client project

• Strong soft skills: Self-Confidence, Dealing with Complexity

• Excellent communication skills in English: verbal, written skills

• Demonstrate speed at carrying out tasks, agility, critical-thinking, and problem-solving skills, ability to learn quickly

• Self-driven with attention to detail and follow-through to closure of issues

• Ability to multi-task and work under pressure in a fast-paced environment

• Candidates with operational excellence experience have an added advantage

Working Hours: 8.30am – 5.30pm.

• Monday – Friday work schedule

• Willing to support on PH holiday

Candidate will also have opportunities to hone their functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.