Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Business Operations Manager

The SEA Client Group Business Operations Lead supports the Market Unit Director of Operations and business leads to deliver business outcomes and enabling the Director of Operations and business leaders to spend time focused on market facing activities. The Bus Ops lead acts as the interlock between business leaders, HR, Finance, and other Corporate Functions, engaging and collaborating with key stakeholders across the Market Unit.  They will monitor, report progress and act upon the results, and may have responsibilities for financial and operational management.  In collaboration with Leadership team, the role has wide latitude in decision making and determination of objectives and approaches to critical assignments, and manages large complex teams and/or work efforts, ensuring high levels of quality, cooperatively enabling the results.

The SEA Business Operations Lead will also work as a trusted business advisor, bringing together Accenture's assets, tools and best practices to shape solutions, and to solve the most critical business needs.  Bring together the right Accenture team to drive operational efficiency, business controls, execution and compliance.

Key Responsibilities:

  • Support Market Unit Lead and Director of Operations in executing the Market Unit business strategy, driving operational excellence and supporting their P&L management accountabilities. 

  • Act a business integrator, collaborate closely with different business functions such as HR, Finance, Marketing and Legal to facilitate smooth business operations to achieve business priorities, campaigns and initiatives planned. 

  • Support the business leads in establishing the mission, vision and goals to align with business and operational objectives

  • Lead, manage and develop a team of business operations professional in SEA client groups and services.  Ensure that business operations and related work teams have clear strategies and approaches in place to support the Market Unit.

  • Develop and improve standardized operation processes, drive and implement continuous improvement and optimization program for operational processes, managing critical program dependencies.

  • Program managing the implementation of the strategy across market unit, support to the monthly SEA Market Unit Operating Committee and Leadership Council in execution of the next generation growth model.

  • Lead/support continuous improvement efforts for processes, tools, metrics and trainings based on ongoing experience, process metrics and feedback from stakeholders

  • Use, develop and oversee implementation for best practices/assets of our global organisation in accordance with global directions and rules; develop operational excellence initiatives to improve performance and efficiency.

  • Manage business operations risk and issues across the Market Unit

  • Support other initiatives as they arise

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Knowledge and Skill Requirements:

  • Experience in leading business operations in a business group or Market or geographic unit preferred

  • Excellent communication, organization time management and problem-solving skills

  • Exceptional track record of building relationships with stakeholders

  • Strong multi-tasking skills with the ability to manage multiple projects 

  • Proven team management skills

  • Demonstrated confidence and assertiveness in working with Senior Leadership

  • Ability to function as a Team Player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality

  • Attention to detail

Educational Qualification

Good to have

  • Degree qualified

Skills & Work Experience

Must have

  • 10+ years work experience

  • Leadership and strategic thinking skills

  • Strong business process management and business case development skills

  • Strong analytical and problem solving skills. Experience applying structured problem-solving methods to detect, define, analyse and resolve gaps and ideal performance

  • Strong project management skills

  • Strong people development, communications and team building skills

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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