Job Description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Key Responsibilities

  • Communicate service delivery health to account executives, service teams, and business stakeholders

  • Manage cloud providers on a day to day basis to ensure they are delivering to contractual conditions.

  • Maintain operational stability and ensure root cause analysis is executed for any service disruptions

  • Work with customers to better refine automated provisioning through pattern/workflow documentation

  • Manage administration of all production systems, information systems, and technology infrastructure in scope of the service

  • Ensure monitoring of all events and take appropriate actions to address and control unplanned events

  • Support incident identification, prioritization, categorization, and resolution activities

  • Meter public/private Cloud and on-premise computing consumption as defined by the scope of services

  • Support L2/L3 teams with periodic updates, assist in communications to business about all environment related incidents

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Job Requirements

  • 3 to 5 years experience in operation and maintenance, familiar with Linux/Unix system management, with a certain understanding of system performance

  • Familiar with cloud service platform common operations

  • Experience in using cloud native monitoring components such as K8s (Kubernetes), prometheus/grafana, docker, etc.

  • Master shell, perl/python and other scripting languages for simple program writing

  • Understanding of HTTP/HTTPS and other common protocols, knowledge of server hardware

  • Familiar with the basic usage of common databases such as Redis, Hive, Kafka, Storm and Mysql, experience is preferred

You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


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Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

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