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Salesforce Solution Architect (Senior Manager)

Singapore Job No. 13001669 Full-time - On-Site

Job Description

Join the Accenture Salesforce Business Group and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

We are currently looking for a Salesforce Solution Architect that has deep experience in the Public Sector, and with good functional and technical knowledge in Salesforce platform. You will be collaborating with Public Sector clients (including education sector) focusing on delivery solutions. This includes developing a thorough understanding of the clients requirements then applying industry best practices and detailed knowledge of the solution to design an optimal solution that supports the business process and meets/exceeds functional requirements. This position builds a trusting relationship with major project stakeholders and leads them to the adoption of the best solution. Specifically, this role guides teams that will successfully deliver the project.

Your Role

  • Define overarching thought leadership and Solution Architectures, that enable and release the maximum business value of Salesforce technology for our public sector clients

  • Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain

  • Bring targeted Accenture assets and offering to public sector clients, leveraging knowledge gathered through connecting with Accenture’s lines of business and inquiry into client pain points

  • Advise organizations and delivery setup for our public sector clients; including DevOps

  • Engaging in the Salesforce community to foster a sense of collaboration and support to drive mutual professional growth.

  • Based on client requirements define and refine integrated enterprise solution architectures leveraging Salesforce technology

  • Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials

  • Solutioning and effort estimation for requirements

  • Defining delivery approach, plan and staffing

  • Define master data management, data migration & data integration strategies

  • Leading and ensuring the successful delivery of Salesforce.com and other CRM implementation engagements

  • Managing resource requirements and project team members

  • Leading business and functional requirements definition and prioritization/scoping of requirements

  • Complete fit gap analysis of functional requirements against Salesforce.com features and functionality

  • Maintaining and coordinate communication with the customer throughout each project

  • Disseminating best practices on solution positioning and delivery

  • Supporting pre-sales activities inclusive of participating in sales calls and proposal development

Qualifications

Key Requirements

  • Minimum of 10 years of progressive experience in delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements

  • At least 3 years of implementation experience with Salesforce

  • Extensive industry knowledge especially in the public sector

  • Experience with integrating Government systems

  • Extensive solution definition experience including evident experience and knowledge of CRM System and Solution Architecture design (functional & technical)

  • Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints; Application and Integration patterns

  • Relevant certifications in Salesforce and/or Architect certified

  • Ability to engage with senior clients in a business centric, business outcome-oriented dialogue

  • Ability to articulate the relevant platform value proposition

  • Customer oriented and great at building client relationships

  • Desire to work in a dynamic work environment and be creative within a team

  • Proven ability to build, manage and foster a team-oriented environment

  • Proven ability to work creatively and analytically in a problem-solving environment

  • Desire to work in an information systems environment

  • Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills

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