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Network Engineer, Tier 1
Singapore
Job No. 12548685
Full-time - On-Site
Job Description
- Support triage, troubleshooting, and repair of production networks across Data Center, Edge, IP Backbone, and Optical elements.
- Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs.
- Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
- Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
- Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
- Identify opportunities to improve processes, tools, or automate tasks.
Qualifications
- Basic networking skills.
- Aptitude to troubleshoot basic network connectivity, diagnostics and configuration.
- Aptitude to execute MOPs for network troubleshooting, triage, and repair
- Understanding with network routing and switching technologies