Job Description

The Position Accenture is seeking an Operations Solution Architect Senior Manager to act as the Africa and Asia Pacific AAPAC Team Lead for the Solution Architect SA team in Next Generation Customer Operations. This position is a critical client facing role that has deep functional and industry content expertise. Operations Solution Architect Senior Managers are deal shapers and storytellers with an emphasis on leveraging value frameworks that unlock superior business outcomes. Operations Solution Architect Senior Managers help create the value proposition and clearly articulate its benefits to client and internal stakeholders. The role operates as a single point of contact or as part of a team, accountable to the Enterprise Architect and or Deal Team SPOC from qualification to deal closure. In your role as the regional team lead for AAPAC, you will be responsible for managing a multi national team of executives across a dozen time zones as well as being responsible for developing and managing your own solutions and business outcomes. Key Responsibilities Manages pre sales Solution and Business Architects fostering team excellence contributing to regional sales targets with Fortune 500 and regional Enterprise clients Manages people and careers for executive level employees, encouraging a culture of growth with specialization and deep domain expertise in Next Generation Customer Operations Represents regional solutions team with senior regional Managing Directors on contributions to sales pipeline, interlock between Solutions, Delivery and Sales Accountable for maintaining team budgets across the region, managing team utilization, attrition, performance, and Accenture priorities Develop close relationships with key regional stakeholders understand the solution process and players to drive struggling solutions to positive outcomes Drives thought leadership and execution of special projects to benefit the Solution, Delivery and Sales process t


Qualifications

Basic Qualifications Bachelors degree Preferred 10 15 years experience leading delivery or consulting for large scale operations in customer service departments or equivalent experience Experience with building and driving value propositions sales strategies with clients and internal sales teams Experience with estimation for scopes of work, client deliverables and price negotiation with internal and client stakeholders Experience working with multidisciplinary teams in multiple locations and multiple time zones Preferred Skills Minimum of 5 years developing and leading high performance teams at an executive level or equivalent experience Minimum of 5 years experience with building, measuring, and elaborating on business outcomes indicators or equivalent experience Minimum of 7 years of advanced expertise in Excel and PowerPoint or equivalent experience Minimum of 5 years of delivery experience in customer operations projects, ideally working with multiple delivery centersProfessional Skills Clear and concise articulation, presentation, and documentation skills Data driven approach to creating compelling value propositions Research and analytical problem solving skills Proven ability to work independently and as a team member Strong communication written and oral and interpersonal skills Good organizational, multi tasking, and time management skills Good communication written and oral Experience working with diverse, global teams Travel Time Commitment Due to the requirements to meet client timelines and the international nature of our delivery teams, occasional early morning and late evening hours may be required Travel may be required but due to the general trend to virtual experiences, travel may be capped at 25 or less at some point in the future

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today‚Äďall from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All