The Position Accenture is seeking an Operations Solution Architect Senior Manager to act as the Africa and Asia Pacific AAPAC Team Lead for the Solution Architect SA team in Next Generation Customer Operations. This position is a critical client facing role that has deep functional and industry content expertise. Operations Solution Architect Senior Managers are deal shapers and storytellers with an emphasis on leveraging value frameworks that unlock superior business outcomes. Operations Solution Architect Senior Managers help create the value proposition and clearly articulate its benefits to client and internal stakeholders. The role operates as a single point of contact or as part of a team, accountable to the Enterprise Architect and or Deal Team SPOC from qualification to deal closure. In your role as the regional team lead for AAPAC, you will be responsible for managing a multi national team of executives across a dozen time zones as well as being responsible for developing and managing your own solutions and business outcomes. Key Responsibilities Manages pre sales Solution and Business Architects fostering team excellence contributing to regional sales targets with Fortune 500 and regional Enterprise clients Manages people and careers for executive level employees, encouraging a culture of growth with specialization and deep domain expertise in Next Generation Customer Operations Represents regional solutions team with senior regional Managing Directors on contributions to sales pipeline, interlock between Solutions, Delivery and Sales Accountable for maintaining team budgets across the region, managing team utilization, attrition, performance, and Accenture priorities Develop close relationships with key regional stakeholders understand the solution process and players to drive struggling solutions to positive outcomes Drives thought leadership and execution of special projects to benefit the Solution, Delivery and Sales process t
Basic Qualifications Bachelors degree Preferred 10 15 years experience leading delivery or consulting for large scale operations in customer service departments or equivalent experience Experience with building and driving value propositions sales strategies with clients and internal sales teams Experience with estimation for scopes of work, client deliverables and price negotiation with internal and client stakeholders Experience working with multidisciplinary teams in multiple locations and multiple time zones Preferred Skills Minimum of 5 years developing and leading high performance teams at an executive level or equivalent experience Minimum of 5 years experience with building, measuring, and elaborating on business outcomes indicators or equivalent experience Minimum of 7 years of advanced expertise in Excel and PowerPoint or equivalent experience Minimum of 5 years of delivery experience in customer operations projects, ideally working with multiple delivery centersProfessional Skills Clear and concise articulation, presentation, and documentation skills Data driven approach to creating compelling value propositions Research and analytical problem solving skills Proven ability to work independently and as a team member Strong communication written and oral and interpersonal skills Good organizational, multi tasking, and time management skills Good communication written and oral Experience working with diverse, global teams Travel Time Commitment Due to the requirements to meet client timelines and the international nature of our delivery teams, occasional early morning and late evening hours may be required Travel may be required but due to the general trend to virtual experiences, travel may be capped at 25 or less at some point in the future
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