You Are The Solution Innovation team is looking for a Business Architect Senior Manager to join our growing dedicated Marketing Operations team. This position is a critical client facing role that has deep functional and industry content expertise. Business architects are deal shapers and storytellers with an emphasis on leveraging value frameworks that unlock superior business outcomes. Business Architects help create the value proposition and clearly articulate its benefits to client and internal stakeholders. The Business Architect operates as a single point of contact or as part of a team, accountable to the Enterprise Architect and or Deal Team SPOC from qualification to deal closure.The role will focus on supporting the development of solutions that will deliver seamless customer experiences powered by cloud contact center, conversational AI platforms, and superior human interactions. It is preferred that the candidate has experience in digital omni channel customer service, customer care, technical support, retentions support, and collections.The Work Plays a critical role that combines research, industry benchmarks and data from Accenture s value framework and beyond into a value proposition with clear, deliverable business outcomes tailored to client needs Understands end to end customer journeys and how to enhance end user experiences through customer operations, intelligent sales and marketing levers and tactics Is part of a greater deal team participates in market research due diligence and ultimately translates complex functional, technical and business requirements into cohesive value proposition Contributes to all client facing materials and expertly articulates the value proposition to clients and internal teams. Has deep knowledge of the best of Accenture and can pull these contents into the client response oral presentations Works with the Enterprise Architect and or Solution Architects to ensure the value framework model an
Here s What You Need Bachelor s Degree Minimum of 7 years experience in a consulting, professional services, large scale IT or marketing department Minimum of 7 years experience with various large scale systems i.e. content management, analytics, campaign management A minimum of 4 years of experience with Solution Planning Deal ShapingBonus Points Minimum of 3 years experience with building, measuring and elaborating on business outcomes indicators Minimum of 7 years of advanced expertise in Excel and PowerPoint Experience of working within a variety of BPO service areas such as customer services, sales, and technical support Experience of customer services for some all key markets Proven contribution to successful sales opportunities Ability to write concisely and positively to sell the benefits of a solution Experience of developing innovative solutions using relevant transformative technologies such as RPA, AI and analytics Experience with contact centre platforms and technologies Experience of managing client relationships to develop long term business partnerships Demonstrable ability to lead and motivate teams Achievement of high standards of quality Previous customer engagement and contract negotiation experienceProfessional Skills Clear and concise articulation, presentation, and documentation skills Data driven approach to creating compelling value propositions Research and analytical problem solving skills Proven ability to work independently and as a team member Strong communication written and oral and interpersonal skills Good organizational, multi tasking, and time management skills Good communication written and oral Experience working with diverse, global teams Travel Time Commitment Due to the requirements to meet client timelines and the international nature of our delivery teams, occasional early morning and late evening hours may be required Travel may be required bu
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