About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Representatives will help Improve sales data quality in the internal Client Relationship Management system.
What we do?
Take ownership of the internal GMS business graph and build a connected strategy across various functions that create and utilize this data.
objectives:
Enhance our understanding of our clients by enhancing the accuracy and completeness of our customer data.
Create a seamless experience for sales and our clients by utilizing tools, automation, and workflow processes which minimize sales and client impact.
Our first priority is to ensure critical data within our systems is accurate.
Implement process controls to safeguard the integrity of our client data and the various data relationships in our systems.
Our processes are categorised into various workflows.
Responsibilities:
- Review and Approve or deny connections within a review tool based on client Policy.
- Review data provided by advertisers and validate it matches the corresponding internal CRM object (e.g. the contact for the advertiser’s company).
- Review subjective content (e.g. Ads run by the advertiser or the account billing address) and tag it to existing Client Relationship Management listings.
- Read, understand and make decisions based on policy documents
- Correspond with internal salespeople regarding any appeals filed.
- Review non-objectionable content, create tasks, follow-up on open tickets
- Provide feedback on trends identified in reviews.
- General data entry related tasks.
- Provide suggestions to improve the process and workflows
