Salesforce Technical Architect
Singapore
Singapore
JOB NO. 00895413
Job Description
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Client selected Accenture to implement an integrated marketing platform to centralize and govern marketing communication across 15 markets in APAC&EMEA. We're helping our FS Client to enhance bank’s marketing capabilities with always-on, multi-step, multi-touch point journeys and hyper-personalized communication.
We are currently looking for a Technical Architect that has deep telco experience, with good functional and technical knowledge in Salesforce and CloudSense platform. This includes developing a thorough understanding of the Client’s requirements then applying industry best practices and detailed knowledge of the solution to design an optimal solution that supports the business process and meets/exceeds functional requirements. This position builds a trusting relationship with major project stakeholders and leads them to the adoption of the best solution. Specifically, this role guides teams that will successfully deliver the project.
Your Role:
- This role will define the overarching thought leadership and Technical Architectures, that enable and release the maximum business value of Salesforce technology for our clients
- Responsible for ensuring solutions align with the Roadmap and Blueprints for each impacted domain
- Work with clients to shape technical architecture and define and scope projects to address specific needs
- Evaluate trade offs with technology and feasibility and make choices that fit the constraints of the project
- Own implementation tasks from initial planning and requirements analysis, through design, development, testing and deployment.
- Support the development team in executing technical design and customizing the platform, including AMPScript, SSJS, SQL, data extensions, advanced triggers, interactions and automations
- Develop technical documentation (HLD, LLD), gap analysis between current state and desired future state
- Communicate concepts, architectures, solution approach options and evaluations through effective diagrams and written materials
- Solutioning and effort estimation for requirements
- Defining delivery approach, plan and staffing
- Define master data management, data migration & data integration strategies
- Leading and ensuring the successful delivery of Salesforce.com and other CRM implementation engagements
- Managing resource requirements and project team members
- Leading business and functional requirements definition and prioritization/scoping of requirements
- Complete fit gap analysis of functional requirements against Salesforce.com features and functionality
- Maintaining and coordinate communication with the customer throughout each project
- Disseminating best practices on solution positioning and delivery
- Supporting pre-sales activities inclusive of participating in sales calls and proposal development
Qualifications
Key Requirements
- Minimum of 5-7 years of progressive experience in Salesforce delivery management, business analysis, and technology implementation in full life-cycle enterprise CRM engagements
- At least 3 years’ experience in a consulting environment and telco industry
- Extensive solution definition experience including evident experience and knowledge of –
- CRM System and Solution Architecture design (functional & technical),
- Design Thinking with emphasis on Customer Journey Mapping and Service Blueprints
- Application and Integration patterns
- Relevant certifications, ideally in Salesforce, CloudSense or Architect certified
- Ability to engage with senior clients in a business centric, business outcome-oriented dialogue
- Ability to articulate the relevant platform value proposition
- Customer oriented and great at building client relationships
- Desire to work in a dynamic work environment and be creative within a team
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Desire to work in an information systems environment
- Excellent communication (written and oral), presentation skills, interpersonal skills, and management skills
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Work Environment
Be your best every day in a work environment that helps drive innovation in everything you do.
LEARN MORE
Training and Development
Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.
LEARN MORE
View All
Learn more about Accenture
Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.
View All
Stay connected
Join Our Team
Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.
Keep Up to Date
Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.
View All