Job Description

About Accenture
 
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
 
Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.
 
Duties
  • Become an expert in the support experience for public figures, content creators, and media companies
  • Develop investigative skills for identifying sources of verification in various cultural contexts
  • Manage high volume ticket queues in a consistent and efficient manner
  • Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
  • Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
  • Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
  • Support charities utilizing their payments, issues and queries as part of our social initiatives
  • Play an active role by contributing to improving policies and processes.
  • Communicate effectively to educate Partners on our Products and provide recommendations when necessary.
  • Work with support team to evaluate Partner’s issues/problems, Identify root causes and derive solutions.

Qualifications

Required experience
  • Advanced level of written and spoken English a second European language would be an advantage
  • 2+ years of experience in online operations, account management or technical support in a contact centre environment is essential
  • Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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