Job Description

About Accenture
 
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 506,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Role Summary

The Asia Pacific (APAC) HR Employee Service Delivery Team Lead is responsible for providing HR administration services to the designated client through the ongoing day to day operational work to support client employee across the APAC region.

Main Responsibilities
  • Manage the execution of a range of processes within the HR Shared Services Center (SSC) / client site to provide personnel administration support in accordance with the following processes, including but not limited to onboarding/off-boarding administration, domestic transfer and cross border transfer administration, employees document management, verification letter, contract management, leave management, benefits administration and employee queries
  • Provide consistent advice and support on relevant HR process to Business Unit (BU) HR teams/ global HR SSC team and individual employees
  • Ensure all customers’ enquiries are resolved in a timely and effectively
  • Mentor team members and be point of contact for tier 2 escalation matters.
  • Maximize the effectiveness of team work within the HR SSC by providing assistance to team leads or other team members
  • Continuously improve HR processes by undertaking regular reviews
  • Client and Team management


Qualifications

Qualifications
  • Degree is preferred
  • Fluency in written and spoken English as well as Mandarin to deal with the client HR team based in China
 
Knowledge And Skill Requirements
  • 5 to 7 years of relevant working experience
  • Exposure to HR Operations in APAC
  • Past experience in managing more than 1000 headcount
  • Experience with shared service environment preferred
  • Strong analytical and problem solving skills
  • Demonstrated willingness to work in a flat team structure and develop a range of HR competences
  • Understanding of general HR policies, procedures and current best practice for APAC countries
  • Ability to operate with a large degree of autonomy and independence
  • Able to work at appropriate level of over time to meet challenged timeline requirement
 
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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