Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers Everything-as-a-Service with our team's deep industry, functional and technical expertise. So you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-Service" business revolution.
 
Our deep expertise in business processes starts with our people, whose learning and extensive industry, technical and functional experience give us the know-how to help drive measurable business outcomes for our clients. By applying that know-how and smartly integrating intelligent technologies into our service delivery, we can transform entire processes, creating new business opportunities and dramatically enhanced services, as well as giving our clients fast access to technology and process advances without enduring expensive and disruptive upgrades.
 
Role & Responsibilities
 
Key Responsibilities
  • Provides leadership and direction in matters related to facility operations and scope/quality of services.
  • Plans and manages operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives.
  • Provides leadership, direction, development and employee supervision within the areas of responsibility.
  • Manages relations with client and internal leadership and stakeholders
  • Designs and implements programs and processes to deliver performance improvements to continually support client's Learning Operations strategy, including participating in sharing best practices across teams/locations.
  • Oversees daily task load for coordination activities, ensuring quality and efficient delivery across a wide range of activities Coordinators execute such as workspace/meeting reservation and set-up, A/V support, catering, document services, floor operations support, space utilization management, stock and maintain appearance of classrooms, SWAG storage and setup, and/or other services.
  • Performs administrative duties according to location guidelines.
  • Conducts quality assurance checks to ensure service standards are being met.
  • Supports Coordinators with hosting and greeting/directing employees and/or tours for non-employees attending session, training facilitators and guest speakers, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
  • May engage with vendors to process large-scale duplicating projects including copying, collating, assembly and binding.
  • May assist with customer retrieval, return and/or destruction of documents, according to archival guideline.
  • Problem-solves by drawing on knowledge of other departments utilizing network of contacts.
  • Acts as a resource for questions from stakeholders and training participants.
  • Supports tracking attendance/completion quality assurance for in-person sessions as required.
  • Prepare daily, weekly, and monthly reports associated with the office or workgroup.


Qualifications

Knowledge, Skills & Abilities
  • Strong organizational skills
  • Ability to prioritize conflicting requirements
  • Passion for customer service
  • Positive attitude and ability to engage with new / various stakeholders
  • Critical thinking / problem solving skills
  • Conflict resolution, facilitation, negotiation
  • Good time management skills
  • Detail-oriented
  • Stakeholder Management
  • Workplace Solutions
Education & Basic Qualifications
  • Bachelor’s Degree
  • 2-3 years project management, event planning, customer experience and execution
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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