Job Description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers Everything-as-a-Service with our team's deep industry, functional and technical expertise. So you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-Service" business revolution.
Our deep expertise in business processes starts with our people, whose learning and extensive industry, technical and functional experience give us the know-how to help drive measurable business outcomes for our clients. By applying that know-how and smartly integrating intelligent technologies into our service delivery, we can transform entire processes, creating new business opportunities and dramatically enhanced services, as well as giving our clients fast access to technology and process advances without enduring expensive and disruptive upgrades.
Role summary:
The role is to manage a multi-lingual Media Operations Team. We are seeking a team lead to help lead a team of Media Operations analysts. The team lead will represent the team when required in client communications and provide all levels of support and liaison for the client. Primary responsibilities are to act as the single point of contact for their team and for escalation on urgent Issues. Responsible for team's performance against SLA, quality of service, people engagement, all aspects of the business process and will be required to work closely with local and global counterparts. There will be a strong element of new process stabilisation, Induction and process Improvement. You will be responsible for promoting and maintaining a high-performance culture and great place to work.
You must be data driven, self-motivated, and flexible to frequent changes. You should think creatively about nebulous issues and must be passionate about problem solving.
Key Responsibilities
  • Lead and motivate a team of analysts
  • Manage team performance against SLA's and KPI's including metric reporting on team performance
  • Prepare and participate in strategic Business Reviews on team performance to senior leadership
  • Act as first point of escalation for any risk issue items and work across multiple teams
  • Prepare and participate in strategic Business Reviews on team performance to senior leadership
  • Monitor team productivity and volumes metrics provide input for capacity planning.
  • Provide mentorship, guidance and career development to members of your team while removing roadblocks and encouraging innovative solutions
  • Lead and enable a high-performing team to deliver on goals by providing superb 1:1 support while helping establish team goals and vision
  • Work closely with SMEs to ensure that proper training and knowledge transfer is provided
  • Partner with cross-functional stakeholders and other teams to problem solve and design improved workflows
  • Identify trends and provide insights to drive impact to team goals including product, user experience, and operational efficiency.
  • Prepare financial data for forecasting and invoicing for client financial management
  • Participate in recruitment and onboarding of new hires
  • Any other duties deemed appropriate by Accenture

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Minimum Qualification
    • Bachelor’s degree required in an analytical field (e.g. Science, Mathematics, Business or related field)
    • 5+ years of proven experience in operations and customer service in a vendor management environment
    • 5+ years leading and developing high performing operations teams in a vendor management environment
    • Deep understanding of delivery methodologies to drive service delivery
    • Experience working with policy Implementation
    • Knowledge & understanding of operational and business excellence
    • Project financial management including financials for forecasting
    • Experience working with global teams and ability to build relationships with stakeholders in multiple geographies
    • Experience with MS Office Including PowerPoint and Excel
Key Skills Preferred
    • Ability to anticipate and react to frequently changing business climate, delivering results to continual deadline constraints
    • Understanding of Accenture Business Excellence
    • Experience In online Media and/or Asian language
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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