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ServiceNow Technical Consultant

Job Location: Singapore

Regional Description: Singapore

Job Number: 00685258

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- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers Everything-as-a-Service with our team's deep industry, functional and technical expertise. So you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-Service" business revolution.
 
Our deep expertise in business processes starts with our people, whose learning and extensive industry, technical and functional experience give us the know-how to help drive measurable business outcomes for our clients. By applying that know-how and smartly integrating intelligent technologies into our service delivery, we can transform entire processes, creating new business opportunities and dramatically enhanced services, as well as giving our clients fast access to technology and process advances without enduring expensive and disruptive upgrades.
 
Role & Responsibilities
 

Role: ServiceNow technical Consultant

The Technical Consultant (TC) is an integral part of the services organization and a customer facing representative of the company. The TC is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.


The TC holds Technical responsibility for applications across the delivery of our ServiceNow engagements. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.

Engagements

Work with the delivery team to understand the solution that has been scoped and the specific client requirements, to ensure a seamless delivery.
Customer Surveys
Understand the survey process and our expectations throughout the project
Engagement Scope
Ensure technical delivery is in line with the agreed scope
Raise risks and issues

Technical Capability
  • Qualify and maintain accreditations as a ServiceNow specialist in at least four (4) separate accreditations.
  • Hold ServiceNow certification in System Administration and Implementation Specialist
  • Work towards becoming a Subject Matter Expert (SME) lead for a specific technical specialty, taking the lead on building methodologies and sharing knowledge across the Delivery Team.
Competencies
  • Maintains sufficient technical capability and current best practice knowledge to be able to implement and administer all the company’s core products with an advanced level of knowledge in at least one specialist area.
  • Establishes credible advisor relationships with customers and colleagues alike on all technical matters relating to the company’s products.
  • For the assigned components of the engagement:
  • Understands, produces and maintains all relevant project documentation.
  • Implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations).
  • Supports less experienced or more junior colleagues assigned to the same engagement.
  • Assists the services sales process when a higher level of technical knowledge is required
  • Feeds back customer views regarding the company’s products to the appropriate internal groups to enable continuous improvement.
  • Solves problems, prioritizes own schedule and delivers within potentially high pressure business environments as an individual contributor as well as part of a team
  • Actively listens, respecting others' point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both a Business and Technical audience, clarifying own understanding and that of others.
 
You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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