- Serve as the subject matter expert on ServiceNow functionality to guide project teams in performing functional designs
- Clarify and assist with technical and application configuration queries
- Provide technical validation of functional designs e.g. whether customisations are necessary or out of box ServiceNow features can meet the requirements.
- Provide guidance on ServiceNow’s best practices
- Document technical design specifications based on business and functional specifications
- Configuring / customizing ServiceNow based on client’s business requirements
- Designing and building of prototypes based on abstract ideas to shape concepts into reality
- Support pre-sales activities by designing and building mock-ups or prototypes to help drive Client discussions
- ServiceNow module implementations
- Articulate functional and technical designs to both Project and Client leadership
- Workflow driven Automation / Integration with other applications for Request fulfilment activities to improve speed of delivery and reduce human intervention.
- Qualify and maintain accreditations as a ServiceNow specialist in at least two (2) separate accreditations.
- Hold ServiceNow certification in System Administration and Implementation Specialist
- Understands, produces and maintains all relevant project documentation.
- Implements all technical aspects of service delivery to the highest level of quality (measured against customer expectations).
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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