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Infra Tech Support Associate

Job Location: Singapore

Regional Description: Singapore

Job Number: 00639126

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- Job description

 
Responsibilities:
 
Tier 2 - Local Support Services
  • Resolve problems/requests/enquiries raised by end users through identification, prioritization, resolution/fulfilment to meet service level agreements.
  • Provides incident status updates in a timely fashion.
  • Documents and implements standard operating procedures.
  • Sets up and troubleshoots connectivity or performance issues related to all Accenture collaboration tools. 
  • Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
  • Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
  • Maintains data integrity and security for workstations environment.
  • Performs installations, upgrades and backups as requested/necessary.
Local Technology Coordination
  • Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
  • Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
  • Develops and delivers training to local customers on the use of technology.
Qualifications: 
  • Minimum diploma in Information Technology.
  • 18-24 months’ experience in hardware, software support and networking operations.
  • Good working and troubleshooting knowledge of Windows 7, Windows 10, Office 365 and Windows Deployment Services.
  • Working knowledge of video conferencing and digital content delivery solutions.
  • Confident in communicating and working with customers across all levels including VIPs.
  • Proficient in written and spoken English with good presentation skills.
  • Team player and possesses a customer service mindset.
 
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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