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Service Delivery Operations Manager

Job Location: Singapore

Regional Description: Singapore

Job Number: 00625373


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Service Delivery Operations Manager is responsible for driving continuous improvement approach for complex services in intricate scenarios such as multi-sites delivery, multi-vendors, and providing high visibility for global stakeholders.


Job Responsibilities:

  • Managing the collaboration with vendors and the budget of the service 
  • Setting the priorities and alignment of the service with the client's day-to-day business requirements
  • Providing focus and accountability for end-to-end service context
  • Reporting on the escalations to the client (and reasons for such escalations) in respect of issues with other vendors
  • Allocating actions to remedy any service failure or prevent re-occurrence of any service failures

Skills and Qualifications:

  • Minimum of a Bachelor’s degree or equivalent
  • 10+ years of experience in Services Management is a must
  • Certification in ITIL Services Management will be an advantage
  • Working understanding of software development and maintenance lifecycle
  • Knowledge on Pega and Healthcare IT will be preferred

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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