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Events Management & Logistics Executive

Job Location: Singapore

Regional Description: Singapore

Job Number: 00602001

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers Everything-as-a-Service with our team's deep industry, functional and technical expertise. So you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-Service" business revolution.
 
Planning and event management - small / medium on-site training programs - onsite logistics coordinator. Execute services in areas of responsibility for a small to moderate size location/across small number of smaller locations & may oversee the work of team members. Scope may include wide range of Workplace Solutions customer services activities, delivered at a location/across multiple locations. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support & other location services.
 
  • Provide leadership and direction in matters related to facility operations and scope/quality of services
  • Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
  • Provide leadership, direction, development and employee supervision within the areas of responsibility
  • Manage relations with client and internal leadership and stakeholders 
  • Design and implement programs and processes to deliver performance improvements to continually support client's Learning Operations strategy, including participating in sharing best practices across teams/locations
  • Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services,  floor operations support, space utilization management or other location services.
  • May perform administrative duties according to location guidelines.
  • May conduct quality assurance checks to ensure service standards are being met.
  • May be single point of contact for Learning Operations in a specific location and act as the point of contact for various  Learning Operations tools/information, related basic technical support and end user training.
  • May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy
  • May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment
  • May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
  • May stock and maintain appearance of classrooms..
  • May provide support related to on-site catering and liaise with Event Planner(s).
  • May host and  greet/direct employees, training facilitators and guest speakers, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
  • May engage with vendors to process large-scale duplicating projects including copying, collating, assembly and binding.
  • May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
  • Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
  • Act as a resource for questions from stakeholders and training participants.
  • Prepare daily, weekly, and monthly reports associated with the office or workgroup.
Qualifications
 
  • At Least 2 - 3 Years Customer Service Experience
  • Independently carry out routine tasks according to guidelines and/or under supervision.
  • Requires analysis and solving of lower-complexity problems.
  • Decisions impact own work and may impact the work of others
  • Individual contributor as a part of a team, with a focused scope of work
  • Individuals will be responsible for continually meeting or exceeding the scope/volume/responsiveness/accuracy expectations/metrics associated with the completion of their activities.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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