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Payments Operations Lead

Job Location: Singapore

Regional Description: Singapore

Job Number: 00601996

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- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
 
Accenture Operations combines technology that digitizes and automates business processes, unlocks actionable insights, and delivers Everything-as-a-Service with our team's deep industry, functional and technical expertise. So you can confidently chart your course to consuming your core business services on demand, accelerate innovation and speed to market. Welcome to the "as-a-Service" business revolution.
 
Our deep expertise in business processes starts with our people, whose learning and extensive industry, technical and functional experience give us the know-how to help drive measurable business outcomes for our clients. By applying that know-how and smartly integrating intelligent technologies into our service delivery, we can transform entire processes, creating new business opportunities and dramatically enhanced services, as well as giving our clients fast access to technology and process advances without enduring expensive and disruptive upgrades.
 
The Delivery Centre Lead is responsible for owning and delivering performance and quality results against SLA’s & KPI;s with regards to service levels, people engagement/retention and continuous improvement of the service in their specific region. The Lead works in conjunction with the Global Delivery Lead to support and enhance the client with their delivery goals.. This will involve implementing and improving processes and tools to drive operational efficiencies to exceed operational and service level agreements.
 
  • Ensure execution of delivery work for the Payment Operation regionally
  • Actively manage team and individual performance to maintain required productivity and quality, engagement and attrition levels
  • Responsible for delivering on hiring requirements and managing attrition for the regional delivery centre
  • Drive optimization of service and ensure continuous improvement
  • Manage the service and all personnel providing it to deliver agreed scope of services while achieving productivity gains
  • Ensure the service leverages Accenture’s full capabilities
  • Manage and eliminate service delivery issues in a timely and proactive manner
  • Manage supply and demand, service quality and processes to meet delivery expectations
  • Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc.
  • Participate in account quality review process and engage appropriately in the Accenture Quality Assurance program
  • Support estimate at completion of account forecasting and planning activities
  • Achieve year on year efficiencies as agreed with the client
Qualifications
  • 7+ years’ team management experience, leading large teams, in an international environment
  • 5+ years’ experience working in an operations service delivery environment
  • Ability to follow the strategic direction set by senior management when establishing near term goals
  • Well-developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information
  • The ability to develop creative and breakthrough solutions
  • An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
  • Have strong technical skills, both functional and non-functional, manual and automation, ideally in a continuous delivery environment.
  • Ability to work on own initiative while coordinating within the team environment
  • Ability to prioritize and effectively manage time in a pressurized work environment
  • An ability to identify the root causes of issues by analyzing patterns and trends through data analysis
  • Excellent organisational & time management abilities
  • Ability to establish and maintain key relationships across both Accenture and the Client’s organisation
  • Self-motivating, adaptable and able to inspire and motivate others
  • Prior experience working in an environment of frequent change
  • Practical analytical problem-solving skills through analysis using (Excel, SQL, Access queries etc.)
  • Service Delivery and Target Driven environment
  • Willing to work across different shift hours – including weekend coverage if necessary
  • Ability to meet tight deadlines with focus on quality, results and timely delivery. Candidate will need to stretch during peak / critical service delivery periods
  • Work with integrity, confidentiality and professionalism
 
You will also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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