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ITSM Architect

Job Location: Singapore

Regional Description: Singapore

Job Number: 00597275


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
As a ITSM architect, you will be part of our IT Service Excellence teams across the ASEAN region. You will be provided an opportunity to take on unique challenges, and collaborate with clients and internal project teams - from gathering business/functional requirements from different stakeholders, to applying strategic thinking to IT service management, to guiding the client on ITIL best practices and designing Service Management solutions, processes and functional design which are efficient, effective and economic.
  • Act as the subject matter expert on IT Service Management processes to guide clients towards ITIL v3 constructs
  • Drive client meetings to gather, articulate, and document business, technical and functional requirements from stakeholders
  • Architecting solutions for clients using the leading Service Management tools
  • Design and document Service Management process designs based on business and functional requirements
  • Ability to articulate technical, functional and process designs to both project and client leadership
  • Work and guide the technical specialists who will configure / customize solutions in alignment with the design
  • Validate solution builds and prepare for test phases by creating test scripts that allow stakeholders to validate design.
  • Act as the single point of contact for process, technical and functional queries raised during the testing phase
  • Provide inputs to other teams (data, change management teams) in creation of their deliverables
  • Train stakeholders on new processes and coordinate test efforts to ensure processes are executed per design
Requirements / Qualifications
  • Bachelor’s degree and 8-10 years’ professional experience working in IT Service Management
  • ITIL®  V3 Foundation Certification and at preferably at least 2 other ITIL certifications
  • ServiceNow expert qualifications including ServiceNow Certified Implementation Specialist and Administrator, ServiceNow Application Developer certification and trainer would be a plus
  • Workflow Automation experience
  • ServiceNow configuration and customisation experience
  • SCRUM or Agile project experience
  • An all-rounder who has the ability to set up and lead a ITSM ServiceNow practice
  • Detailed product knowledge of a range of leading Service Management tools 
  • Familiarity, and demonstrable architecting experience working with leading Service Management tools 
  • Demonstrable experience in working in a Services-based construct, Shared Services Center setup, Analytics and application to IT Service Management
  • Working knowledge of other shared services processes, design and improve solutions for IT, HR, and F&A function
  • Advanced knowledge of Microsoft Office Suite (Word, PowerPoint, Excel), MS Visio, and MS Project
  • Familiarity, and demonstrable experience architecting and working with leading Service Management tools 
  • JavaScript hands-on experience
  • Java application development experience
  • Experience working with scripted SOAP / REST web services
  • Experience working with Jelly Syntax, Angular JS framework, HTML and CSS are preferred
  • Experience in Develop and design Self-Service Portals (UI for both Personal computer and Mobile) is a plus
  • Experience in developing Mobile UIs would also be a plus
  • Advanced knowledge of Microsoft Office Suite (Word, PowerPoint, Excel), MS Visio, and MS Project
  • Demonstrable experience in leading client workshops around ITIL process and functional design
  • Ability to articulate own point of view in a simple, clear manner to clients / leadership
  • Excellent command of the English language and technical communication
  • Client management skills in order to build and grow positive client relationships
  • Ability to work independently and with a team, work with global stakeholders and teams, plan and manage small to medium projects
  • Problem solver – the ability to think of solutions and providing options of resolution when escalating to project / client leadership for final decisions
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law

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