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Business Operations Consultant

Job Location: Singapore

Regional Description: Singapore

Job Number: 00581402

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
The Travel Industry is experiencing a sustained period of rapid growth. This is generating exciting career opportunities and the need to onboard an Operations Manager that will help lead the fast-paced growth of the Accenture Travel business unit across AAPAC. Join us and become an integral part of the Accenture Travel business unit transformation.
 
Role Overview:
 
The Business Operations Manager contributes to the operational management of the Travel Business Industry reporting to the AAPAC Travel Industrial Managing Director, working closely with the AAPAC Product Leadership as well as the Global Travel Industry Leadership. The role will be based in Singapore.
The successful candidate will be proactive and success driven, demonstrate passion for the travel industry, and ensure the smooth everyday operations and transformation of the current business.
 
Key Responsibilities:
 
  • Lead and be the point of contact for the programs/initiatives within the OU to ensure appropriate
    communication and timely response to requests. May also be the point of contact for day-to-day
    business operations related to the Travel Business within the region;
  • Be a business advisor and support the end-to-end submission of major bids;
  • Drive strategy, key policy controls, process metrics and integration with other functional teams;
  • Work with CSG Leads, Director of Operations, APAC Area Portfolio Finance Leads, CPFL, CSG and OU HR Business Partner Leads to provide the OUMD with entire view of the sales pipeline and view of determining initiatives / programs to drive improvement and achieving plan/forecast;
  • Account planning, track, forecast, analysis and report on ADR, contract controllable income and cost to serve trends, and work in conjunction with Products teams to educate and price Travel deals appropriately;
  • Lead the recruitment process for AAPAC travel operations and delivery;
  • Design appropriate management reports/scorecards that articulate financial metrics and highlight
    inefficiencies;
  • Drive implementation and management of Travel Digital Community;
  • Coordinate, manage and develop presentation materials for Travel Industry Managing Director;
  • Support sales and marketing campaigns for opportunities in the Travel sector;
  • Other responsibilities including ad-hoc projects and programs as required by AAPAC Travel Industry Managing Director.
Knowledge and Skill Requirements
 
  • 4+ years of work experience;
  • Leadership and strategic thinking skills;
  • Strong business process management and project management skills;
  • Strong analytical and problem-solving skills. Experience applying structured problem-solving methods to detect, define, analyse and resolve gaps and ideal performance;
  • Strong people development, communications and team building skills;
  • Deep understanding of Accenture’s business processes and policies;
  • Experienced in financial management, budgeting, and financial analysis and reporting;
  • Knowledge of principles and processes involved in business and organizational planning, coordination, and execution;
  • Desirable to have previous experience in sales, delivery and finance knowledge.
 
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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