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Infrastruture Operations Analyst

Job Location: Singapore

Job Number: 00479587


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.


Key Responsibilities

  • Manage Datacenter and cloud Infrastructure solutions, includes systems compute, storage and networking assets, on a variable cost basis ensuring key elements such as disaster recovery, availability, capacity, sizing, performance and estimation are covered and considered correctly.
  • Provide 24x7 real-time network and computer server operations support for the distributed systems managed and supported by the Datacenter. Perform Troubleshoot, and monitor the performance of the servers, storage, network and other application systems.
  • Perform design, implement and manage Infrastructure using leading technologies, includes Network Cisco Switches and Routers, Cisco ASA Firewall, IPS, VPN, IPSec tunnels, VLANs, NetApp and EMC Storage, VMware virtualization, High Availability Network connectivity, Datacenter and Cloud computing.
  • Perform Network administration and troubleshooting for all network changes, which includes cabling, switching, routing, VLANs, firewall configurations, NAT addressing, ACL list, firewall Rules, Port opening, Tunnel creation, VPN configurations, Fibrechannel connectivity, network security settings and threat protection on firewall and IPS devices, and network bandwidth control on routers.
  • Provide Level 3 IT support on incidents related to windows and  virtualization platforms, includes windows servers 2000/2003/2008, VMware vCenter, vmotion, sVmotion, datastore access, HA & DRS configurations, VMs performance report and usage statistics via vCenter console, VMs accessibility, VM nics and vSwitch configuration
  • Perform administration of all LAN/WAN/Voice network devices, backup and restore operations of all Cisco network routers and switches.
  • Support network services, equipment and computing infrastructure between both the datacenters and client site network. Coordinate and implement network security measures to protect company’s data, related to software and hardware.
  • Perform Storage operations, includes backup of all servers, disk allocation/deletion, Vol/lun sizing, storage health checks, snapshots, disk usage, I/O performance monitoring.
  • Manage client data availability as defined in SLAs, perform firmware upgrade of storage systems and disks, proactive network connectivity monitoring on FC and iSCSI networks, storage error and disk health checks, data integrity checks, daily backup monitoring, restore operations on DB, OS and Data disks. Configure and implement data refresh projects with zero downtime using NetApp technologies.
  • Perform Change, Incident and Problem management based on structures, tools and support mechanisms needed to manage changes, and to foster the hosted environment conducive to sustaining that change.
  • Manage Capacity planning on infrastructure resources, includes networks, servers compute, hardware, licensing, and storage resources, to ensure that capacity meets both current and future business requirements cost-effectively. 

Skill and Experience Requirements

  • Possesses knowledge of an advanced level of expertise in the following areas
  • Private Cloud - Specialized in securing and maintaining Cloud Infrastructure using the latest technology and architecture, FLEXPOD.
  • Virtualization - Specialized in virtualization technologies in server, storage devices, network, and even operating system.
  • Security - Maintaining secure environment on both Production and Non-Production. Specialized in using Intrusion Prevention System that keeps the network secure and reliable. Also knowledgeable in using and managing Symantec EndPoint Manager and Symantec EndPoint Client. Responsible in maintaining physical and virtual systems protection to ensure maximum performance and advanced protection. Monitoring and taking action on virus/malware threats detected.
  • Network Administration -  Administer network devices and responsible for maintaining network devices up to date based on the latest path available.
  • Possesses proprietary knowledge of Accenture's service, research, techniques and management in the following areas
  • Cloud Computing Services - Specialized in Cloud computing services that offer Infrastructure as a service to the client.
  • Cisco Unified Computing System Expertise - Perform 24x7 support on Unified platform to deliver high-end infrastructure.

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