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Business-Process-Outsourcing (BPO) Senior Account Manager

Job Location: Singapore

Job Number: 00438708


- Job description

Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.
Accenture has an exciting opportunity for a BPO Senior Account Manager in Singapore.
The Senior Account Manager will be primarily responsible for managing and expanding Business Process Outsourcing Projects and Engagements in Singapore while nurturing existing clients’ relationship.
Other focus areas would also include business development, revenue growth, customer satisfaction and building customer loyalty through continuous improvement and focused innovation initiatives.

Key responsibilities may include:

  • Identifying potential leads independently (or with team-members) through networking, customer meetings, trade shows, public speaking, and/or other sources
  • Developing relationships with potential buyers through personal meetings, presentations, speaking engagements, business networking or other business or social gatherings
  • Develop strategies and tactics for penetration of new accounts and cross selling to establish accounts
  • Initiate and qualify opportunities that are acceptable to Accenture and has a justified business case for the client
  • Ensure the closure of potential deals and managing the end-to-end lifecycle from pipeline to a successful signed deal.
  • Recommending which opportunities Accenture should pursue using criteria such as highest probability of winning, and profit potential
  • Supporting/participating in any oral proposal activities, developing and reviewing written proposals
  • Maintain a keen sense of marketplace intelligence of trends and competition in order to provide market leading perspectives, emerging trends, tools and techniques that can be effectively utilized to develop and promote business
  • Articulate what Accenture brings: relevant assets and capabilities including Market Offerings; Vision; Process Framework; Key Messages; Credentials; Tools
  • Track and communicate progress against sales goals and targets
  • Bachelor’s degree or equivalent.
  • A minimum of 7 years of sales, business development and account management experience within Business Process Outsourcing /Service Delivery industry.
  • Has strong market and industry awareness in Operations Outsourcing / Contact Center / Shared and Managed Services.
  • Strong ability to persuade, be strategic, motivate, and influence others.
  • Preferably, have experience working in an offshore/outsourcing environment.
  • Proven ability to contribute to new business development efforts and manage multiple tasks in a dynamic environment.
  • Must be detail oriented and able to manage and maintain all facets of complex assignments.
  • Strong track record with an ability to maintain and grow client relationships.
  • Should have demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems.
  • Ability to work in a team environment, including engagement with multi-disciplinary teams of peers.
  • Demonstrate flexibility to work among diverse corporate environments and cultural backgrounds
  • Executive presence and exceptional communication skills are required.
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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