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Collections Analyst / Associate

Job Location: Location Negotiable

Job Number: 00386962

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- Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.

 

Summary

 

Accenture provides integrated finance and accounting services to a large global client within our Communications, Media, and Technology organization.  It is a multi-year BPO contract supporting operations across two global delivery locations. The engagement includes over two hundred individual roles worldwide incorporating four languages. In Singapore, a local thirty-person team supports the client operation with PTP and OTC processes. 

 

Role: Collections Analyst / Associate

The successful candidate will be responsible for managing and collecting on an Accounts Receivable portfolio, ensuring timely payment and resolution of customer issues preventing payment.

Responsibilities 

  • Responsible for activities assigned by the Collections Supervisor
  • Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
  • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
  • Work closely with key teams such as Credit and Sales in mitigating collection risk
  • Collaborate with various internal business functions such as Billing, Credit and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
  • Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
  • To be accurate, efficient and organized within daily responsibilities
  • Escalates production issues to his/her team leader as appropriate
  • Complies with all client published policies/ procedures and any legal regulatory requirements in addition to ensuring that Client’s Service Level Agreement is met

Qualifications/Experience Should Include:

  • Diploma holders with 0-3+ years working experience
  • Accounting, Finance or Business studies an advantage
  • Fresh graduates are welcome to apply

Competencies:

  • Strong communication skills
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrates the ability to work as part of a team
  • Able to work under time pressure, able to prioritise workload and meet strict deadlines.
  • Strong analytical and problem solving skills
  • Positive attitude and flexible, especially in the period of month/quarter/year-end closing

Working Conditions

  • Moderate to no travel depending on project involvement
  • Overtime and On-Call may be required
  • Local holidays are observed

 

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development.  You’ll also have opportunities to hone your functional skills and expertise in an area of specialization.  We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

 

Diversity and Corporate Citizenship

At Accenture, we take the widest possible view of inclusion and diversity, going beyond gender, race, religion, ethnicity, sexual orientation, gender identity and expression to create a work environment that welcomes all forms of backgrounds and differences. Accenture prides itself in being a good Corporate Citizen. We place Corporate Citizenship at the heart of our business and use our skills to create shared value with our stakeholders. We do this in a variety of ways, such as helping communities to build sustainable livelihoods, improving processes at not-for-profit organizations, or working to understand and reduce our own environmental footprint.

 



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