The project has been nominated as a “key productivity initiative” of the Finnish public sector as it covers all functional and technical aspects of immigration and citizenship applications, as well as the handling of refugees and asylum seekers.
Release 1 of the system will serve approximately 15,000 end-users and integrate 20 system interfaces, including critical security organizations. All documents and application information will be processed and archived in digital format.
Key benefits of the solution include:
Better customer service: Applicants benefit from a faster service and can manage applications online.
Cost savings: Greater volumes of applications can be processed more efficiently in a shorter time.
Effective management and reporting because high quality reports and transparent processing will help to pinpoint bottlenecks and precise allocation of resources across different authorities.
Improved flexibility: A scalable and flexible architecture will reduce the cost of further development and help meet future challenges.