Unleashing the intelligent enterprise, with Pega

Five themes for 2018 and beyond

1. In ‘Citizen AI,’ the subject is ‘raising’ AI to be a good citizen: Teaching it to do the right thing, free of bias, focused on partnering with people to elevate our performance. Pega’s transparent AI, and the ability to bring AI to employees and customers across every channel, makes Pega an ideal partner in this drive toward good citizenship.

2. Think about Extended Reality as the end of distance and the beginning of many possibilities. Pega and Accenture see extended reality not just as special-glasses-for-gaming, but as a way to use our present devices to open new ways to connect with customers. It can and will enhance training, make employees more effective and please customers.

3. Call it Data Veracity if you like, but in the end, everything we do will come back to the importance of trust. That means your data must be beyond reproach, the same as your AI. As a protector, governor and consumer of data, Pega brings experience and commitment to the cause of trust.

4. Leaders like Pega compel companies to ask, “What does the customer really want?” When we’re applying for a loan, a Frictionless Business approach can use AI to connect the data and processes to make it much easier – anticipating the information that’s needed and proactively supplying it, in effect filling in those painful forms for us. But … is a loan what we really want in the end? No. We want the home it can buy. That thinking opens up new worlds around partnering, from home furnishing retailers to insurance providers – with Blockchain, AI and Pega’s Case Management solutions playing important roles.

5. Adding intelligence and collaborative action to the Internet of Things – that’s the Internet of Thinking. When Pega’s central brain (AI) connects with IoT devices, customers become delighted with their service, maintenance is performed on time and proactive efficiency reigns. This is where Pega’s core capabilities around real-time decision making become extremely valuable.

Whatever changes the future presents, Accenture and Pega will be continuing to help organizations adapt, innovate and transform.