In brief

In brief

  • Accenture’s 2019 Global Compliance Risk Study finds function leaders tasked with cutting costs but keeping pace with rapid change.
  • Compliance leaders can’t be complacent. Several steps can help them build Compliance 2.0.
  • New technology, new roles and a next-gen compliance officer are part of the path to compliance for the information age.

The business’s compliance need is growing while its compliance budget is under pressure to shrink: This is the circumstance described by chief compliance officers surveyed for Accenture’s 2019 Compliance Risk Study. Seventy-one percent face cost reduction targets. Yet more than one in three (35 percent) say business growth is the most important driver of transformation in the compliance function. Talent concerns, such as higher-than-expected unmanaged employee attrition, add a third dimension to the challenge.

How can the compliance function lower costs, retain talent and keep pace with fast-changing demands?

The 2019 Compliance Risk Study—based on a survey of 151 senior compliance officers at banking, capital markets and insurance institutions globally—calls for a new generation of compliance executives to lead functions fit for the information age.

These competing pressures suggest a cautious approach to risk and compliance management can no longer cut it. Compliance leaders should push to become agile business partners, able to identify new risks and guide the business through today’s state of permanent disruption.

The compliance risk study’s findings illustrate the challenge facing compliance officers. They need to revamp the function to fit a new business model, while facing cost cutting and resource pressures.


Most 2019 Compliance Risk Study respondents say they have a technology compliance officer within their compliance function.


Nearly 3 in 4 respondents with quantitative cost reduction goals are targeting reductions of more than 10% over three years.


Half of respondents say they face a level of unmanaged employee attrition that is above expectation.


Well over half of respondents agree that responsibilities previously performed by compliance in the second line of defense are now shifting to the first line.

Seizing the compliance reins

To drive the compliance function forward, chief compliance officers may want to consider the following actions:

  • Upset the pace: If traditional compliance approaches do not seem fit for the future, it’s up to the compliance leader to modernize the function’s thinking and remain relevant.
  • Re-state the “first line of defense”: A re-scoped compliance model has the front office stepping up as the “first line of defense,” freeing the compliance team to focus on higher risk activities.
  • Pivot and adopt the New: Facing quantifiable cost reduction targets, compliance should move quickly to execute its strategy via larger-scale transformation, tapping technologies such as Artificial Intelligence (AI), Robotic Process Automation (RPA) and Regulatory Technology (RegTech).
  • Empower the next-gen compliance officer: Compliance leaders can build a dynamic, higher touch work environment that identifies risk and connectivity to bad actors earlier in business transactions.
  • Accelerate to Compliance 2.0: Deploying a clear and inspiring strategy, leaders can deliver a Compliance 2.0 state that innovates at scale to empower a new generation of compliance officers.

Get the journey started

To tackle these steps—and start the journey toward Compliance 2.0—the function can begin by focusing on:

  • Developing a next-gen compliance officer who is digitally fluent, analytical and proactive in cultivating relevant risk insights
  • Defining new roles to support the re-shaped operating model, so the business can better manage risk and while keeping compliance’s “seat at the table”
  • Incorporating new technology to identify risks and bad actors early in transactions—in an automated way

With compliance facing cost reduction targets, driving substantial change can be challenging. But it is essential for compliance to be decisive in its leadership, bold in its thinking and transform the function into one that is fit for the information age.

About the Authors

Samantha Regan

Managing Director – Accenture Finance & Risk

Rafael Gomes

Managing Director – Accenture Finance & Risk

Anne Godbold

Senior Manager – Accenture Finance & Risk

Ben Shorten

Senior Manager – Accenture Finance & Risk

Nesrine Besbes

Senior Manager – Accenture Finance & Risk


2018 Compliance Risk Study

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