TRENDS
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Key trends that retailers need to consider in 2015
Fjord Trends 2015 examines the key trends that retailers and businesses need to consider to deliver the best customer experience and service.
In 2015, successful retailers will need to manage and finesse the connections between services, devices and places to provide a truly transformative customer experience.
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Mind the gap. Why is the gap between physical and online space a challenge for retailers?
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Using a customer’s journey to spark new service offerings. Are retailers engaging their customers at every stage?
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More physical actions and items will become data driven services. Can retailers exploit data to become digital disrupters?
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Commerce and messaging combine for payments and shopping. Can retailers keep in step with customers who jump directly to mobile and social channels?
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Be effortless. Be seamless. Nearables, wearables, the Internet of Things. How do retailers create an ecosystem for seamless customer interaction?
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The sixth sense. Retailers need to be more predictive to deliver what customers really want.
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