Making public services sustainable and future-proof is a top priority for government leaders in Europe. But to deliver public service for the future, leaders must have strong drive and commitment to enact reforms and modernization. Furthermore, if the vision of digitally enabled, citizen-centric government is to become a reality, new skills and competences are needed within the public service workforce.
Digital disruption is ushering in a new era of opportunities for change in the European public sector. In fact, digital transformation is now expected of government leaders as digital citizens expect their governments to provide dramatic changes in the way they operate, and offer high-quality digital services while delivering value for money. To deliver such impact in the digital era, the public sector must be ready to make a bolder and more sustained investment in public service transformation.
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