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ServiceNow Platform Architect

Stockholm Job No. r00175944 Full-time - On-Site

Job Description

Accenture is ServiceNow’s #1 and Most Comprehensive Partner. We are:

  • 2023 Global, EMEA, Americas & APJ Partner of the Year

  • Only Global Elite Partner awarded customer and employee workflow badges, the highest designation in ServiceNow’s partner program


We are looking at significantly growing our ServiceNow Business Group in the Nordics. Join our team as a ServiceNow Architect and help our clients to solve their most critical business challenges, improve performance and gain a competitive edge!



  • Effectively managing key stakeholders both internally and externally to the organisation

  • Analyse and translate business and technical requirements into an architectural blueprint to achieve complex business objectives.

  • Engage with the customer’s Enterprise Architects to position ServiceNow as the standard digital transformation platform integrated with the customer’s core applications.

  • Establish and manage a technical governance.

  • Ensure the instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.

  • Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs

  • Demonstrate solid insights in designing ServiceNow solutions

  • Demonstrate strong experience working with ServiceNow platform (e.g., ITSM, CSM, ITOM, GRC, SecOps)

  • Understand and drive process optimisation, efficiencies and productivity using automation

  • Produce a detailed functional design document to match customer requirements

  • Act as a mentor to support less experienced colleagues

  • Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.

  • Contribute to the development of opportunities and provide input to grow our business


Preferred Qualifications

  • Industry and project experience of 5+ years with ServiceNow

  • Good understanding of ServiceNow (On-prem) architecture / infrastructure concepts

  • Experience on the ServiceNow platform including Integration Hub and Mid Server.

  • Proven experience with key technologies relevant to the ServiceNow integration solutions including Red hat Linux, SSO, SAML, SSL, Web Services, LDAP, Maria DB, Load balancing and IT Networking.

  • Thorough knowledge on workflows, tables, encryptions, UI, Agent workspace, Virtual Agent, flow designer and integration hub.

  • Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modelling

  • Strong analytical skills, communication, and presentation skills

  • Ability to manage development team, customer, stakeholder expectations

  • Have the drive and determination to learn and continuously share your knowledge with others

  • Experience in working according to agile, scrum or SAFe principles

  • Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system.

  • Prior experience of working with international teams (this role is in the Nordics)

  • Fluent in English (spoken and written)

  • University degree in Computer Science or equivalent

  • Certificates in: CSA, CSM, ITSM, ITOM/event mgmt.

As a person you have

  • Valid Work permit for Sweden

  • Strong interpersonal skills with a collaboration mindset both within and outside the immediate team  

  • Passionate about working in a fast-paced global environment

  • Respect working in culturally diverse teams

  • Creative and solution oriented.

  • Willing to take on new challenges and drive them to completion.

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