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ServiceNow Platform Architect
Stockholm
Job No. r00175944
Full-time - On-Site
Job Description
Accenture is ServiceNow’s #1 and Most Comprehensive Partner. We are:
2023 Global, EMEA, Americas & APJ Partner of the Year
Only Global Elite Partner awarded customer and employee workflow badges, the highest designation in ServiceNow’s partner program
We are looking at significantly growing our ServiceNow Business Group in the Nordics. Join our team as a ServiceNow Architect and help our clients to solve their most critical business challenges, improve performance and gain a competitive edge!
Responsibilities
Effectively managing key stakeholders both internally and externally to the organisation
Analyse and translate business and technical requirements into an architectural blueprint to achieve complex business objectives.
Engage with the customer’s Enterprise Architects to position ServiceNow as the standard digital transformation platform integrated with the customer’s core applications.
Establish and manage a technical governance.
Ensure the instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
Demonstrate solid insights in designing ServiceNow solutions
Demonstrate strong experience working with ServiceNow platform (e.g., ITSM, CSM, ITOM, GRC, SecOps)
Understand and drive process optimisation, efficiencies and productivity using automation
Produce a detailed functional design document to match customer requirements
Act as a mentor to support less experienced colleagues
Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
Contribute to the development of opportunities and provide input to grow our business
Qualifications
Preferred Qualifications
Industry and project experience of 5+ years with ServiceNow
Good understanding of ServiceNow (On-prem) architecture / infrastructure concepts
Experience on the ServiceNow platform including Integration Hub and Mid Server.
Proven experience with key technologies relevant to the ServiceNow integration solutions including Red hat Linux, SSO, SAML, SSL, Web Services, LDAP, Maria DB, Load balancing and IT Networking.
Thorough knowledge on workflows, tables, encryptions, UI, Agent workspace, Virtual Agent, flow designer and integration hub.
Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modelling
Strong analytical skills, communication, and presentation skills
Ability to manage development team, customer, stakeholder expectations
Have the drive and determination to learn and continuously share your knowledge with others
Experience in working according to agile, scrum or SAFe principles
Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with Third party system.
Prior experience of working with international teams (this role is in the Nordics)
Fluent in English (spoken and written)
University degree in Computer Science or equivalent
Certificates in: CSA, CSM, ITSM, ITOM/event mgmt.
As a person you have
Valid Work permit for Sweden
Strong interpersonal skills with a collaboration mindset both within and outside the immediate team
Passionate about working in a fast-paced global environment
Respect working in culturally diverse teams
Creative and solution oriented.
Willing to take on new challenges and drive them to completion.
