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Graduate and Junior Customer Analyst within Marketing at Accenture Song

Stockholm Job No. r00132791

Job Description

We are looking for a talented Customer Analyst to join our Communications capability at Accenture Song. You will belong to the Digital Marketing, CRM and Loyalty team specializing in personalization, loyalty and real-time omnichannel communication.  As a Customer Analyst you will work as a management consultant and play a central role to deliver an excellent customer experience built on data and insights together with a team with highly skilled group of people.

Success in this position requires consultative and analytical skills, and an ability to thrive in a dynamic, team-focused environment, delivering against tight deadlines. You are used to effectively present your results internally as well as externally. Our client teams are cross-functional with system specialists, developers, strategists, and creatives.

The role

  • You will, together with the client team, develop and execute on customer dialogues, developing loyalty concepts and strategic roadmaps.

  • Identify, define and assess business opportunities in the area of digital/personalized communication and loyalty as well as define, propose and help implement agreed solutions and drive change together with the team.

  • Gather and analyze qualitative and quantitative data, from that draw conclusions and recommendations

  • Develop core consulting skills such as analysis, facilitation, stakeholder and project management

  • Create a broad understanding of all areas in personalized omnichannel communications which includes areas such as tech, analytics, creative and strategy –and how all those parts are interlinked

  • Contribute to sales activities by helping to prepare pitches and presentations

  • Support Client Leads in the progress of our projects



  • You have recently graduated with a relevant bachelor’s or master's degree and / or will receive your degree within one year of applying

  • Fluent in Swedish and English

  • Can start in late summer/autumn 2023.


  • Strong interest in areas such as Customer Experience, Marketing, CRM, Customer Loyalty

  • Strong analytical skills and an ability to drive data into action

  • Consultative mindset –you enjoy working close to clients, you look forward to solving their challenges, and you can think on your feet –former consulting experience is an advantage

  • Strong personal drive and commitment with a solution-oriented mind-set

  • Good communication and presentation skills

  • Ability to work independently and with others

  • Organized with strong time-management skills


We look forward to receiving your application! The screening and selection process is ongoing. If your application proceeds to the next step, you will receive an invitation to two tests that aim to measure your analytical ability. 

Attach CV, Cover Letter, University and Transcripts/grades to your application. Upload all files under "Upload Resume/CV".

Please note that all of these documents are required for a complete application. Only complete applications are reviewed.

What's in it for you

  • Great development opportunities to start building your professional career.

  • Extensive training to develop your business acumen and professional skills including on-the-job learning and formal training.  

  • Access to a global network of experts, knowledge repositories, and methodologies.

  • A dedicated mentor to guide you in your career at Accenture. 

  • Inspiring colleagues to support you in your daily work. 

  • The opportunity to over time take on leadership responsibilities. 

  • Fun social activities through our internal sports club, Accenture IF or our internal gaming club, Accenture Play.

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