We are looking for a talented Customer Analyst to join our Communications capability at Accenture Song. You will belong to the Digital Marketing, CRM and Loyalty team specializing in personalization, loyalty and real-time omnichannel communication. As a Customer Analyst you will work as a management consultant and play a central role to deliver an excellent customer experience built on data and insights together with a team with highly skilled group of people.
Success in this position requires consultative and analytical skills, and an ability to thrive in a dynamic, team-focused environment, delivering against tight deadlines. You are used to effectively present your results internally as well as externally. Our client teams are cross-functional with system specialists, developers, strategists, and creatives.
You will, together with the client team, develop and execute on customer dialogues, developing loyalty concepts and strategic roadmaps.
Identify, define and assess business opportunities in the area of digital/personalized communication and loyalty as well as define, propose and help implement agreed solutions and drive change together with the team.
Gather and analyze qualitative and quantitative data, from that draw conclusions and recommendations
Develop core consulting skills such as analysis, facilitation, stakeholder and project management
Create a broad understanding of all areas in personalized omnichannel communications which includes areas such as tech, analytics, creative and strategy –and how all those parts are interlinked
Contribute to sales activities by helping to prepare pitches and presentations
Support Client Leads in the progress of our projects