Kaplan is Scandinavia’s leading Customer Management firm. We bring in-depth customer insight and customer management services to our clients, through technology, strategic, analytical and creative solutions. Our team of 80 dedicated consultants work on a daily basis with insights from more than 10 million Nordic consumers, and constantly find new ways to earn their loyalty and deliver measurable results. We partner with our clients to help them transform into customer centric organizations, and to put customers first in all they do. We help them achieve what we call “True Personalization” – a customer experience that is truly meaningful to each individual. Kaplan is a part of Accenture Song.

We help our clients navigate the marketing technology landscape and are proud to be in partnership with many of the leading global technology partners such as Adobe, Salesforce, Tableau, InRiver and IBM. Having implemented and developed some of the markets most advanced solutions, we continuously innovate new features and functions that makes the customer journey smoother and more fun.

We take full ownership of our clients marketing technology journey – which includes:

• Long- and short-term marketing technology roadmap
• Advising regarding marketing technology platforms
• Supporting and hosting marketing technology platforms
• Implementations and migrations
• Development and training
• Ongoing campaign execution/management and marketing operations

Solution Architect

As a Solution Architect at Kaplan you will create leading marketing technology solutions in the best Adobe team in the Nordics. You will be a part of our Nordic Marketing Technology department (today 30 people; Backend Developers, Frontend Developers, Solution Architects and System Specialists) creating relevant costumer journeys and experiences daily. We expect you to have an extensive experience in customer management, Adobe Marketing Solutions as well as CRM.

As a Solution Architect we expect you to have a broad technical understanding, developer background, strong communication skills and a consulting focus. It is important for us that you grasp the entire technical whole, to understand how the customer's system will be used to achieve high quality in customer communication. In a sales opportunity we expect you to be the solution expert and a trusted advisor to the customer.

You will be responsible for creating technical development plans, collaborating with the customer team and with colleagues. As an architect we expect you to have an extensive experience in developing the technical solutions needed and you understand and can communicate with both our client’s IT department as well as their marketing departments.

Our projects

All our projects are unique and adapted to the customer's situation and goals. You will work on designing and optimizing data-driven communications across all digital channels as well as work with content distribution for personalized experiences. Our customer team is cross-functional with system specialists and developers, strategists, creators and analysts. Most of the time, we work from our office on Rådmansgatan in Stockholm or Bohrsgade in Copenhagen and sometimes from the client’s office.