Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to revolutionize their operating models.

Operations is one of four services that make up one Accenture –the others are Strategy and Consulting, Interactive and Technology.

The Global Quality Assurance Senior Analyst will have responsibility for performing regular quality audits, based on established standards, to ensure quality service to customers is consistently met according to department service metrics.

A GREAT OPPORTUNITY IN SUPPORT OF SALES AND MARKETING FOR A WELL KNOWN SOCIAL MEDIA CLIENT!

A great addition to the team for this role would be someone who has been a subject matter expert (SME) or other casual leadership role within a sales org; someone who has training aspirations; or someone with actual experience doing QA on phone calls.

This role is located in San Francisco, CA and will require working in an office environment at some point.

The Global Quality Assurance Analyst will also be responsible for the following:

  • Facilitates calibration sessions with global team leads, generates timely and accurate reports on a daily weekly monthly basis, perform quality analysis, be capable of identifying root causes and corresponding action items to improve and sustain performance

  • Facilitation of department meetings to ensure processes are globally aligned with the current business rules and performing quality coaching and feedback sessions would also be part of this role

  • Demonstrates expert knowledge of processes and related systems

  • Responsible for communication updates regarding process changes and updates to the team documents



 

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Qualifications

Basic Qualifications;

  • A minimum of 1 year of work experience in operations, and, prior knowledge of quality

Preferred Qualifications:

  • Familiarity with online social media products and structural design experience

  • Global experience

  • Previously in a Subject Matter Expert, or, Quality Assurance role

  • 6 months of program specific experience

  • Bachelor s Degree is preferred

  • Bilingual in Spanish/ Portuguese

  • Proficiency with MS Office Suite

Professional Skills:

  • Excellent communication skills

  • Demonstrates the ability to work as part of a team adding positive attitude and business focus

  • Proactive with a strong work ethic and eagerness to go the extra mile

  • Resourcefulness and creative thinking

  • Adaptable to learn new processes, concepts, and skills

  • Ability to work in a fast paced deadline driven environment

  • Possession of excellent organizational skills

  • Ability to summarize and present articles

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $58,000 - $93,100 and information on benefits offered is here. 



What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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