Job Description

Customer Strategy professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer experience. A Customer Strategy professional is expected to have a complimentary mix of customer service, customer experience strategy, and design thinking skills. A professional at this position level within Accenture has the following responsibilities:
 
  • Identifies, assesses and solves complex business problems.
  • Brings an analytical mindset to client engagements and is able to quickly translate to customer strategy & design.
  • Decompose complex business challenges into a clearly communicated approaches.
  • Closely follows the strategic direction set by senior management when establishing near term goals.
  • Interacts with senior management at a client and/or within Accenture including VP, SVP and C-Suite interactions
  • Contributes to practice development in order to progress Accenture’s Customer Strategy value proposition
  • Manages large - medium sized teams and/or work efforts on a client engagement.
  • Ability to meet travel requirements, up to 100%


Qualifications

  • Minimum of 8 years in Customer Strategy with specific experience in Customer Service and Customer Experience Strategy.
  • Minimum of 4 years of external consulting experience.
  • Bachelor’s Degree

 

Professional Skill Requirements
  • MBA or equivalent graduate degree preferred
  • Proven ability to build, manage and foster a team-oriented environment 
  • Proven ability to work creatively and analytically in a problem-solving environment 
  • Desire to work in an information systems environment 
  • Excellent communication (written and oral) and interpersonal skills 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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