You only get one chance to make a good impression – and that’s why our Customer Experience team plays a vital role when it comes to building our brand and our culture at Accenture.
In our Customer Experience team, you will work in an environment responsible for delivering a holistic experience for employees and visitors, beyond their expectations, when they are in the office or at an event. We want to not only meet and greet them, but to also engage them, talk to them, surprise them, spoil them. It is our aim that this experience will be present with others when they think of us.
The team is responsible for welcoming people to Accenture, hosting the reception, meetings and events, in our offices and outside, onsite as well as virtual. We expect not only service mindedness from the team members, but a more than usual proactive approach to people and tasks, in a customer experience setting. You must act with professionalism and demonstrate a good understanding of a complex international organization.
The roles in the team are specialized, but the workflow is liquid, enabling us to harvest synergies between our tasks, and each team member plays an important part in ensuring what we call hyper personalized services. No request is too big – and none too small.
As a team member, you are particularly responsible for welcoming guests and employees to our offices in Stockholm. This includes people who visit in person, from the moment they step through the door, offering them a personalized welcome, perhaps a coffee and a chat, and walking them to the meeting room or lounge area. What is equally important is when they leave – we would like to see them back again!
The reception also welcomes people who call us or who participate in virtual meetings via video. You will manage conference rooms preparation, catering, and more.
While many of the tasks involve direct personal contact, we would also expect you to be tech savvy and able to give instructions on our collaboration tools, such as video and Skype.
You are enthusiastic, proactive and efficient. You are service minded and possess excellent interpersonal skills. Your ability to handle a variety of tasks in a fast-paced environment is high on our list of priorities, as well as your adaptability to change. Your planning skills must be excellent, as well as your drive to focus, follow-up, learn, share and ideate. You are loyal and reliable, resourceful and perform well under pressure.
- High proficiency level in local language and English
- Excellent interpersonal and communication skills
- Good knowledge of Microsoft Office
- Tech-savvy and a quick learner
- Able to work well with all levels of management, staff, clients and vendors
- Critical thinker with an ability to independently identify solutions and make recommendations
- You dedicated your career to providing the best service to customers. This could be within the event or hospitality sector, such as restaurants and hotels, or from the corporate sector
If this role sounds interesting to you, don’t hesitate and send your application including CV and cover letter today. We look forward to hearing from you!
Equal is greater than - Accenture welcomes and encourages applications from diverse backgrounds related to gender, age, ethnicity, culture, race, religion and belief, disability, nationality, sexual orientation and gender identity. Inclusion and diversity are fundamental to our culture and core values, providing an environment where everyone brings distinct experience, talent and culture to their work. We invite you to be part of this diversity!
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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