One dimension of Accenture’s journey to becoming a digital business is to improve the employee experience by bringing digitization to Accenture people in the same ways that they experience as consumers. This means our people expect to accomplish things on their mobile devices in simple and productive ways.
Recognizing this shift, our internal IT organization initiated a program to examine how mobile plays a role in Accenture people’s overall experience with the company. The program is focusing on capturing common “moments” employees have when interacting with key company systems and simplifying those moments through a mobile platform.
The opportunity—and challenge—for our internal IT is to move from a complex systems landscape to one that provides unified, integrated services and experiences across websites, devices and touchpoints. It’s also an opportunity—and a journey—to go beyond standard approaches and transform the way mobile apps are developed on an ongoing basis by creatively innovating, designing, developing and delivering.