Mortgage banking is a traditional business in need of new, non-traditional approaches that leave lenders free to pursue the two most important outcomes in every mortgage transaction. The first outcome is customer delight. Less than 50% of today’s borrowers were satisfied with their most recent lending experience. Second is profitability. Mortgage lenders today are rewarded with persistent, stagnant results. The cost-to-close is stuck at an all-time high; profitability has been low and flat over the past five years.
Accenture’s Mortgage and Compliance as a Service (McaaS) offering is the non-traditional, transformational approach the mortgage industry needs now. Recognizing the need for truly comprehensive loan fulfillment capability, Accenture developed a leading, industry-differentiating offering that is elevating the conversation around mortgage business process outsourcing.
McaaS simplifies the outsourcing model for lenders by providing a prescribed, end-to-end, product-rich mortgage manufacturing solution coupled with the industry’s only warranty for compliance and investor risk. Most importantly, McaaS frees lenders to focus on exceeding customer expectations while enjoying consistent profitability.DOWNLOAD PDF
Accenture's MCaaS offering provides lenders with a premium service that joins with their compliance infrastructure to produce loans which stand up to regulatory scrutiny and investor guidelines, while delivering superior customer satisfaction.
MCaaS also reduces the need for lenders to continually upgrade their legacy mortgage technology and processes to be compliant with the latest investor and regulatory requirements.
Key Solution Components:
End-to-end fulfillment process (no compartmentalized review)
Robust, standardized, managed product set
Comprehensive, transparent and customizable borrower / lender web portals with status and workflow
Executed on a single technology platform coupled with robust operational, regulatory and investor controls and workflow.
MCaaS is the industry's first solution that provides a robust warranty framework for regulatory compliance, vendor and investor guidelines management, as well as data integrity, thereby addressing the most significant concerns of today's lenders.
The pressure is on lenders to explore more creative process design in order to remain competitive. By allowing Accenture to manage the back end of the process, clients have the ability to focus on borrower relationships and growing market share.
Additional benefits include: