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TECHNOLOGY VISION FOR BANKING 2016

Overview

Trend 1

Trend 4: Intelligent Automation

Eighty-six percent of bank executives agree that the widespread use of AI provides for a competitive advantage beyond cost. The newfound awareness of artificial intelligence to power change, growth and innovation points to more opportunities for banks to improve their operations.

Banks that capture competitive value from intelligent automation in their digital transformation must master its secret sauce: pairing intelligent automation with people to fundamentally change the way bank employees work and the type of work they do. It means making important adjustments to the bank’s organization, culture and skillsets to develop people with confidence.

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86% of bank executives agree that the widespread use of AI provides for a competitive advantage beyond cost

New Banking Possibilities

To prepare the workforce and create more productive relationships between people and machines, bank executives should focus on four key areas:

Rally the troops

Advocate for doing things differently, as humans and machines work together more collaboratively.

Sharpen the human edge

Revise the organization’s talent development programs to reflect the more strategic work that people will perform.

Close the trust gap

Grow middle managers’ trust of intelligent systems by choosing systems with proven track records.

Chart a course of discovery

Create a union of managers and machines that multiplies the value that each are able to deliver alone.



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