Challenge

To maintain assets and equipment, Exelon’s planners, supervisors and technicians relied on a manual work package—hard copy, printed documentation of computer-generated work instructions, procedures, parts and equipment history.

The utility believed that the implementation of digital technologies, especially a mobile app that could provide employees access to key information on devices such as iPads, could help reduce costs associated with this manual process and also improve data accuracy and work quality and safety. However, no nuclear energy company had ever attempted to digitize its work planning and execution processes, a reality that would place Exelon in a pioneering position in the area of digital utilities.

Strategy and solution

Exelon and Accenture collaborated to roll out an electronic work package (eWP) solution, introducing mobile work processes that would allow Exelon’s employees to utilize electronic work orders and supporting documents in maintenance work activities. Based on software from DataGlance and deployed using Apple iPads distributed to plant maintenance crews, this approach would enable operations and maintenance efficiencies, improve data accuracy and create visibility in process work status.

Accenture was involved in every stage of the eWP solution. Following a detailed analysis of Exelon’s existing and target work management processes, Accenture worked closely with client teams to gather technology requirements, select and manage the technology solution provider, and oversee the program’s design, build, test, train, pilot and deploy phases.

Transformation

Exelon's unique eWP initiative represents the first transition of commercial nuclear power plants from paper-based work packages to a completely digital solution and is the largest change to Exelon's nuclear maintenance processes in over a decade.

In recognition of its adoption of this industry-first solution, Exelon was awarded the 2014 EPRI Nuclear Sector "Technology Transfer" award, as well as a "Plant Support Top Industry Practice" (TIP) award from the Nuclear Energy Institute.

Exelon and Accenture successfully collaborated to deliver a solution that is helping the company transform the way it manages its work processes:

Improvements in nuclear package quality

Less rework needed, greater data accuracy and improved worker safety achieved.

Improved analytical capabilities

Enhanced visibility across operations for additional efficiencies.

Reduced life-cycle overhead

Realized a 50 to 75 percent reduction in work package life-cycle overhead.

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