Job Description

Skill: Location Services Analyst
Level: Analyst
Location: Dammam
Job Summary: 
The Location Services Analyst executes the services in his/her areas of responsibility and may oversee the work of junior team members.  The scope of the job may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location or across multiple locations.  These may include workspace set-up, audio-visual support, catering services, document services, switchboard services, reception services, floor support services and other location services.   He/She is expected to independently carry out routine tasks according to Workplace Solutions guidelines and/or under supervision of a supervisor.
Key Responsibilities: 
•        Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
-        May perform administrative duties according to location guidelines.
-        May conduct quality assurance checks to ensure service standards are being met.
-        May oversee and assist with integration of new joiners.
-        May carry out instructions for security, fire, health and safety and maintain records.
-        May act as a point of contact for the landlord or external providers and manage regular contract relationships.
-        May be single point of contact for Workplace Solutions in a specific location.
-        May support the day to day management of a Workplace Solutions commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications.
-        May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location.
-        May act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training.
-        May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)
-        May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
-        May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
-        May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
-        May provide basic technical support for standard office equipment (e.g., copiers and printers).
-        May provide support related to on-site catering and liaise with Event Planner(s).
-        May manage operations of communication center/switchboard on a daily basis.
-        May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
-        May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
-        May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
  • Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
  • Act as a resource for questions from workgroup and customers.
  • Prepare daily, weekly, and monthly reports Analystd with the office or workgroup.
  • May provide input for the performance review process.
  • May be involved in actions related to programs or projects

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Education: Bachelor / Diploma.
Experience: 3 to 5 years experience.
Knowledge and Skill Requirements: 

        Service Industry  experience

        Strong organizational skills with attention to detail

        Strong customer service skills

        Strong interpersonal skills, including oral and written communication skills

       •    Knowledge and experience using various computer systems
Preference is given to Saudi Nationals.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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