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Customer Experience Transformation Senior Manager

Job Location: Riyadh

Regional Description: Saudi Arabia

Job Number: 00669878


- Job description

Job Title: Customer Experience Transformation Senior Manager

Level: Senior Manager

Location: Riyadh, Saudi Arabia

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

 Join Accenture Digital and leave your digital mark on the world, enhancing millions of lives through digital transformation. Where you can create the best customer experiences and be a catalyst for first-to-market digital products and solutions using machine-learning, AI, big data and analytics, cloud, mobility, robotics and the industrial internet of things. Your work will redefine the way entire industries work in every corner of the globe. You’ll be part of a team with incredible end-to-end digital transformation capabilities that shares your passion for digital technology and takes pride in making a tangible difference. If you want to contribute on an incredible array of the biggest and most complex projects in the digital space, consider a career with Accenture Digital.

 Accenture Digital is powered by three practices – Interactive, Mobility and Analytics. Accenture Interactive helps the world’s leading brands delight their customers and deliver superior business performance and customer experiences. As part of Accenture Interactive Delivery, you’ll balance art and science to create award-winning digital experiences for today’s connected consumers through integrated and dynamic solutions that incorporate strategy, marketing, creative and technology. Accenture Mobility helps clients deepen connections with consumers, employees, businesses and machines. Accenture Analytics uses its experience, offerings and solutions to reduce risk and speed time to value, helping you compete on analytics across any business function or process—in any industry or geography.

Job Descriptions


There will never be a typical day at Accenture Interactive, but that’s why people love it here. The opportunities to make a difference while working on exciting client initiatives are limitless in this dynamic and evolving space. Here’s a snapshot of your responsibilities.


In your Experience Architect role, you will be responsible for shaping and orchestrating Experience led transformations across industries, operating at the intersection of creative, business and digital technologies.


You will be supporting in developing Accenture Interactive business and the team in KSA; main activities include

  • Contribute in developing the strategy for Accenture Interactive KSA and support in growing the local team accordingly
  • Shape technical and commercial proposals on Accenture Interactive offerings across industries
  • Take the lead in delivering key projects
  • Manage project teams and project financials
  • Contribute in developing thought leadership in areas covered by Accenture Interactive offering




  • 8+ years’ experience in management consulting
  • Demonstrated strong business acumen and aptitude to problem solving
  • Experience in defining and bringing to life Customer Experience driven transformations
  • Experience in defining and bringing to life marketing / loyalty / eCommerce / customer service digital transformations
  • Cross-industry experience; public sector, retail or telecoms is a plus
  • Excellent communication (written and oral) and interpersonal skills
  • Proven ability to collaborate within a multi-disciplinary team operating at the intersection of business, design and digital technologies
  • Arabic speaker is a plus

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