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Linux L2 support

Job Location: Riyadh

Regional Description: Saudi Arabia

Job Number: 00592532

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- Job description

Develop, maintain, document and support hosted Linux Infrastructure environment. 


Assist with designing and developing (with other team members) secure networking, compute, and storage plus systems administration practices that meet customer requirements. 

Provide expertise to ensure that correct technologies are selected, appropriate architectures are designed/selected and implemented, and that hardware and software solutions are correctly integrated and configured to meet agreed upon project requirements. 

Promptly respond to IT-related incidents and service requests and troubleshooting to resolve data science platform performance or operational problems. 

Operate, maintain and administer computer networks and related computing environment including computer hardware, software, and related documentation in accordance with IT best practices. 

Develop, define and perform data backup requirements. 

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary and subject to available resources. 

Plan, coordinate, and implement security measures to protect data, network access/operations, software and hardware. 

Interface with customer, technical staff, team members, and management to identify issues, negotiate changes, meet deadlines, and provide strong customer service both orally and in writing, as appropriate. 

Track and support periodic hardware and software upgrades. 

Assist with developing, reviewing and maintaining system security documentation. 

Work closely with support partners to promptly resolve incidents.

 

  • 5+ years of experience in the use, installation, support and troubleshooting Red Hat Enterprise Linux.
  • Understanding of Incident and Change Management
  • Understanding of ticketing systems
  • Experience with Oracle SQL Server and familiar with database concepts
  • experience with Network (local and wide area) and scripting language
  • Understand customer requirements and translate them into a technical reality
  • Excellent communication, inter-personal, documentation, and troubleshooting skills
  • Bachelor’s degree or equivalent

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