RESEARCH REPORT

In brief

In brief

  • Workers are becoming “human+”—empowered by a new set of technological capabilities integrated alongside their own skills and expertise.
  • Human+ workers possess tremendous capabilities, but companies still recruit, hire and manage for the workforce of years past.
  • To thrive in the post-digital era, organizations must leverage technology in the workplace to close that workforce gap, fostering a culture of continuous learning.


The digital transformation is underway in all aspects of business, and the workforce is no exception. Technology in the workplace affects workers on every level. Today’s employees can leverage the latest technologies to reinvent existing roles and find new, innovative ways to adapt and thrive in the post-digital era.

Innovative technologies are making workers human+: each person brings a constantly growing set of technological capabilities to the job alongside their own individual knowledge, experience and skillset.

"Today's workers are empowered not just by skills and knowledge, but also tech-driven capabilities. We call this the "human+" workforce."

@MJBiltz, Managing Director – Accenture Technology Vision. #TechVision2019

Adapting to human+ needs

As companies continue to innovate and integrate technology in the workplace, they create more jobs and roles that are immersed in technology. Every job today is becoming a human+ role. Every new role created in the future will be human+ from the start.

This growing collaboration between humans and technology creates new opportunities, but also presents new challenges. Today’s enterprises are still optimized for the workforce of the past, leaving a disconnect that stretches across the organization.

Companies have inadvertently created a new digital divide between themselves and their human+ workforces. To lead, businesses must close the gap, adapting the technology strategies that successfully created this next-generation workforce to meet their new needs.

Enabling fluid movement of people—and knowledge

Companies’ talent-finding strategies are out of sync with human+ capabilities. Human+ workers move rapidly between roles and organizations, outpacing the speed of traditional talent-finding. What’s more, investments in learning and reskilling are falling short of where they need to be to address increasing employee velocity.

To thrive, leaders must rethink the way they hire and train, adopting approaches that are better suited to the adaptability of the human+ workforce. That includes seeking out the untapped talent within their existing workforces, and better matching current employees with new roles and opportunities.

78%

of business and IT executives agree that increasing employee velocity has increased the need for reskilling in their organizations.

Human+ workers are willing and able to learn, and they adopt new tools quickly. To open the floor for new opportunities and foster a culture of continuous learning, leaders are investing in learning platforms and strategies that better prepare workers—and the company—for tomorrow. They’re also recognizing that increasing employee velocity means increasingly distributed knowledge, and adapting technology strategies to bring knowledge management into the human+ era.

In the war for talent, leaders are recognizing that the most important thing about employees is not where they come from, but how far they can go.

Becoming human+ has expanded the capabilities of the workforce beyond what companies could have imagined just a few decades ago. It is one of the biggest wins from the era of digital transformation. Organizations can draw on a workforce with a constantly evolving set of capabilities to achieve innovation on a grand scale. What’s needed now is a commitment to invest in these human+ workers, enabling the new future of work.



Пол Догерти

ДИРЕКТОР ПО ТЕХНОЛОГИЯМ И ИННОВАЦИЯМ – ACCENTURE


Марк Каррель-Бильярд

СТАРШИЙ УПРАВЛЯЮЩИЙ ДИРЕКТОР – LABS ACCENTURE AND EXTENDED REALITY


Майкл Бильц

УПРАВЛЯЮЩИЙ ДИРЕКТОР — ACCENTURE TECHNOLOGY VISION

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The five tech trends in this year’s report reflect the parallel digital transformations of companies and people. The 2019 Technology Vision welcomes businesses into the new post-digital era.

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As business undergoes digital transformation, people change as well, and they’re challenging companies to work with them or adapt in a variety of ways.

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