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Customer Strategy Manager

Местоположение работы: Moscow

Regional Description: Russian Fed.

Номер вакансии: 00627926

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Customer Strategy Manager

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

Areas of Expertise

As an Advanced Customer Strategy Manager in Accenture Strategy you will help clients drive profitable growth in the C-suite. You will work to address the needs of Chief Sales, Marketing and Customer Service Officers. Key issues may include marketing and sales strategies for direct and indirect channels, operating models design, incentives systems design, strengthening the engagement with traditional and “omni-channel” consumers and other clients’ needs.

Key Responsibilities

Experienced Advanced Customer Strategy member assists Accenture clients to identify and capture growth opportunities in their sales, service and marketing operations. In the team, you are expected to build on our proven assets to formulate winning value-propositions to clients, manage complex projects and teams and deliver relevant content. You will also be expected to actively build and participate in the community, act as a coach and role model for analysts and consultants and take ownership of decisions.

An Advanced Customer Strategy manager is expected to

·       Lead and deliver projects in sales, marketing and aftersales functions in different industries, managing a project team and leading interactions with clients

·       Constantly develop content expertise in sales, marketing and services market context, best practices and latest trends across industries

·       Prepare project proposals to inform our clients about potential projects opportunities and Accenture expertise

·       Participate in Accenture thought leadership development and share experience within the company

·       Work in the intersection of business and technology and in cross-functional teams

Basic Qualifications

·       Excellent Russian and English communication, both written and oral

·       Four to eight years of relevant consulting/management experience, either from other strategy consulting companies, multinational or major Russian companies. Experience from positions such as Sales manager, Customer Service manager, Marketing manager or business developer is an advantage

·       Relevant bachelor/ master degree from a leading International/Russian university with excellent academic results and extracurricular activities

·       Basic knowledge of market leading customer technologies such as SAS, SPSS, Salesforce, Adobe, Oracle and leading content management systems is an advantage

·       Project management experience of complex and multi stakeholder projects

Preferred Skills/ Certifications

·       Applicants should have a strong desire to work in the C-suite of sales, marketing and services and have the following mindset:

·       Proficient team player who leads and develops a team

·       Results-oriented and striving for quality

·       Analytical and structured

·       Self-driven and adaptable


·       Opportunity for professional development and the acquisition of a unique experience within international company;

·       Competitive salary;

·       Voluntary health insurance;

·       Lunch allowance;

·       Modern office near the Paveletskaya metro station.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability status, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.


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