Beatrice Gaitanaru

Customer Service Senior Analyst

Bucharest


"Everyone owns a key. I find that key and give it to the owner. Because for a life of success you must be connected with yourself first."

What I do

I am currently a Team Lead on a customer service project. My everyday job means working with challenges and turning them into extraordinary outcomes.

I started my journey with Accenture as an Italian speaking payroll expert. I invested time into myself and took advantage of the fantastic learning opportunities available at Accenture and on the back of this was able to progress into a team lead position.

Across all projects I have worked on where change was inevitable, one thing has remained consistent. The amazing people. My colleagues are the reason I go to work with a purpose. Accenture turned the old saying “a good farmer makes a good farm” into perfect reality for me.

Learn more about Accenture Operations in Bucharest.

A day in my life

Every single day is different; no 2 days are the same for me. My tasks usually consist of meetings, calls and facilitating coaching sessions, all whilst ensuring the team is motivated to meet their objectives and they are not facing any challenges.

Every morning I set my priorities for the day and have a thorough conversation with my team, this gives us a set time each morning to bond. The more connected I am to my team the easier it is to identify and respond to their needs.

Joining Accenture was a completely new chapter for me. Throughout my time so far, I have been able to learn so much about myself and the corporate world, pushing my limits to the point where I have been able to better myself not only professionally, but as a person too.

When I’m not at work, you’ll usually find me lost in a book or movie, cooking up a storm or enjoying life with my friends.

"The more connected I am to my team the easier it is to identify and respond to their needs."

My advice

The best advice I could offer people interested in a career at Accenture would be my 3-golden rules:

  • Have patience
  • Pay attention to detail
  • Have a warm approach

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