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Junior Backoffice Customer Support with Italian
Job Description
Your career is about what you want to be and who you want to be. It’s about bringing your skills, ︍︎︅︁️︆︄︊︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎your curiosity and your best true self to your work.
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By being part of our team, you will work Monday to Friday, 9:00 AM to 6:00 PM, starting with an office-based schedule from the office in Bucharest (West Gate, Militari, near Preciziei metro station) and Brasov (Coresi Business Park) during the first month of collaboration, followed by a hybrid setup.
How you’ll make an impact:
Resolves customer's inquiry through chat/portal tickets/e-mails;
Facilitates ticket/chat (as per the need) requests for Billing Issues;
Manages /impersonate account of customers to walk through customer account online;
Provides professional, timely, and accurate delivery of service to all customers;
Troubleshoot and problem solve issues;
Educates customers on additional Billing services;
Processes transactions for relevant business processes in various systems and tracking tools;
Responds to and resolve general questions about services and billing including simple credit and account maintenance changes;
Provides client advocate support through ad hoc issue resolution and perform escalations when necessary across various internal organizations and communication.
Qualifications
Skills that make your work successful:
- Good communication, written and oral, proficient in Italian and English ( B2/C1);
- Experience in the Customer Service, or any other area;
- Good Client handling skills;
- Problem-solving and analysis skills, well organized and attentive to details;
- Proactive, positive attitude and approach;
- Accepts responsibility as an individual and works well within a team;
- Bachelor's degree is required.
Employee Benefits – Be well, work well, live well
Be at your physical best & take advantage of additional financial support
Flexible medical & dental subscription plan with Regina Maria;
Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
Discount on Accenture shares through Employee Shares Purchase Plan;
Referral bonus, depending on the career level of the job opening;
Life insurance for you and your loved ones.
Follow your purpose
23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
Additional private pension plan, starting the second month of employment;
Flexible working hours depending on project specifics;
Access to a wide range of training and development opportunities;
Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).
Care for you and your loved ones
Psychological and psychotherapy counseling support;
Premium access to well-being apps (Calm and Wysa);
Paid maternity or paternity leave;
Children's educational reimbursement;
Support for adoption & psychological, financial, and legal sessions for everyone in your household.
At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!
Locations
Brasov, Bucharest
