Job Description

Do you enjoy supporting clients in solving complex business problems and like to stay ahead of the technology curve? Do you like to develop and strengthen existing relationships with clients and build for them strong value propositions? If you have experience in providing clients with designing and building high-performing corporate service management solutions, then we want you to join Accenture and help our clients leverage suite of ServiceNow solutions utilizing Accenture value proposition to design, build and operate solutions based on leading ServiceNow technology.

As an Accenture ServiceNow Technical Architecture Lead, you will be responsible to develop/grow ServiceNow team in Bucharest (Romania) and plays in cooperation with various internal stakeholders and reflecting market situation as well as support, analyze and design client solutions. You will utilize your existing Service Management / ServiceNow and market knowledge and technical expertise to support various customer needs and develop value propositions.

Accenture is ServiceNow’s largest professional services partner with over 10.000+ resources globally. Accenture ServiceNow Global Practice is responsible to build, sell and deliver solutions that are based on ServiceNow products (IT, Security, HR, Customer Service and Platform Applications). Our portfolio encompasses the selling of the ServiceNow products, the implementation of the solution and its long-term maintenance/management (Application Management Services).

Key Responsibilities:

  • Responsible for growing, leading and managing team in Romania, oversee business operations in country/region, setting and evaluating people performance objectives and growing the team (recruiting and training), collaborating with ServiceNow teams across Europe

  • Contribute to ServiceNow Solution implementation, according to your role in a project, which could include such activities as: system configuration, development of custom features on client and server side, technical consulting, technical specifications preparation, testing support, rollout support and others.

  • Follow implementation standards and technical best practices.

  • Provide expertise on technical questions, related to ServiceNow platform.

  • Understand the business needs and the needs to standardize processes, and build this into the design and deliverables.

This is what would be advantage for you:

  • Previous ServiceNow implementation experience. ServiceNow Certified Administrator and/or Application Developer certificate(s) is mandatory.

  • Experience with other ITSM software (e.g. BMC, Landesk, Cherwell, Heat, Axios, HP, etc.).

  • System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

  • Experience with relational databases (e.g. MySQL, Oracle)

  • Knowledge of IT Service Management & Operations. ITIL Service Delivery processes and ITIL v3 or ITIL4 certifications is big advantage.

We offer:

  • Benefits packages

  • Training package(s) on various ServiceNow and/or Service Mangement areas and possibility to gain certification(s)

  • International teams and multilingual environment

  • Access to the latest high-tech solutions and opportunity to specialize in other technologies

  • Ability to learn from the best IT experts on the market

  • Home working

  • Travelling (optional)

Show more


Qualifications

This is what you already have:

  • University or equivalent degree in an IT-related field.

  • Proven track of records in client/server and Web applications implementation projects.

  • Working experience in agile software development environment (Scrum/Kanban).

  • Self-motivation and ability to work in self-organized teams.

  • Strong communication, presentation and technical writing skills.

  • Working proficiency in English.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All